Anderson Door and Window Mechanics Inc

I went to Anderson window mechanics office in need of [hard to find] weather strip and trim for an old casement window in my house. Gordon[owner] brought me into the shop, found the correct weather strip and had a shop fabricator make the trim for me. When I asked how much I owed, Gordon told me "no charge,,,your a customer" These guys did a project for me a few years ago. Great customer service, I was appreciative and impressed. DK

Fixed a non-opening slider that we were told needed to be replaced (some people claimed that we would need major work). Also tuned up the rest of them. These are OLD sliders.

Deplorable customer service. Some of the worst I've ever experienced in Oregon. Mediocre quality work. And when I brought the following information to their attention...NO RESPONSE. Not even an apology for their rude technician and shotty repair for the work they didn't do right the first time. Avoid at all costs! It took several attempts on my part to even get Gordon out for a quote. While he was thorough, the quote was much higher than competitors. We decided to go with your company, though, due to the reviews and appearance of expertise. Once we made the decision, it was equally as difficult to get an appointment for the work. Much like when I was attempting to get a quote, I had to make several attempts to no avail. Calling didn't help, as either no one answered or the voice mail did not belong to the person who I was trying to reach. Pamela, the office assistant, was very nice, so I was patient to this point, accepting the excuse you've had a change in employees and phone companies. We had Jared and Alex at our house to do the work. They were fine while they were here and did several hours of work to get our door repaired. Unfortunately, I was not here when they left. If I was, I would have noticed the small area at the bottom of the door where the weather stripping was not sealing with the door. Light can easily be seen coming through the area, so I'm not sure why they didn't notice it. By the time I came home, they were gone, check in hand. I called Pamela and she said Jared would come back out this morning around 8am. By 8:30, I had not heard anything, so I called him and had to leave a voice mail. When he called back, he indicated it would be about 45 minutes to an hour to get here. It was almost 9am by that time. During that conversation, I questioned Jared about why our door handle is sticking far more than it was prior to the work. He immediately became impatient and rude, stating he already explained it yesterday. I told him, twice, I was not here when they left yesterday, so I wanted him to explain. He said, "I am trying to, if you'd let me finish my sentence." After spending over $800 and all of the hassle of even getting people here to do the work, I would expect to be treated, as as a paying customer, with much more respect. There was absolutely no reason for Jared to be impatient. If anything, I am the one who should have been rude at any of the multiple times I've been inconvenienced by your company, including the work not being done completely before they left the job. Although the work was (almost) done, I'm displeased with the customer service. I realize these guys have been around a long time and have technical expertise, but there are a lot of companies that are capable of doing the work well, so customer service is what makes one stand out from the others...for better or worse. Save yourself the hassle and disregard for a customer's experience.

Wonderful service with smiles and integrity.

5 star service with very knowledgeable staff. They met my expectations and beyond. I wouldn't hesitate to ever have them back for all my door and window repairs and more!