The Key Depot

Update: Filed a claim with my insurance and had the damages appraised, the total cost to repair is going to be $717.56(attached a photo of the damages appraisal). So crazy that a company can cause $717 in damage and not even apologize for it, but accuse me of making it up/blaming them for prior damages. The customer service at this place is just the absolute worst. Eddy came to get my car unlocked after I accidentally left my keys in it yesterday at Schlitterbahn. We had just gotten there and parked and wanted to just get the keys now instead of waiting till after we were done in the park. He came and struggled with getting it open for a littler bit, but ended up getting to the door handle and opening it that way. The tool he used was a long metal rod with white plastic or rubber coating on it except for the last 6 inches of it, that part was exposed metal with a threaded and point. My husband even commented after he left how the rod was kind of weird and how the end was just exposed threading. He also used the inflatable bag to open the top corner of the door a little bit. We're young and have had a locksmith open our door before and no damage was done, so we didn't even think to check the door right then. Thinking about it now, it would have been good service for him to even suggest we check it out before we signed the receipt, we were in a rush to get into the park and just didn't even think to check for damages, a mistake on our part. The damages and awful customer service is On them though. Later that evening we noticed about 4 different damages. See attached pictures. The corner of my door was permanently bent outward due to the inflatable bag, the edging of the door frame is roughly scratched and the black coating is peeled off, there are deep scratches above the door handle, deep scratches near the lock button, the rubber coating around the door has a rip in it and the plastic frame the coating is attached to has deep scratches right next to the torn rubber spot. we noticed these after their business had closed so I decided to call the next morning. The woman I talked to wasn't rude at first but basically said we signed a "government" document and am calling the next day telling them about this and that they use metal tools to open the door so damages are possible but I signed the govt doc absolving them of anything. Which frustrated me because she just implied that they can damage your car but clearly won't help if you didn't notice so you went ahead and signed their receipt. So I told her it shouldn't have damaged my car in all those places and that water can actually get in my car now because of the damages they created, and she literally said, a bag won't rip rubber weather strip the metal tool he uses has a rubber tip on the end (which it didn't) and we signed the paper and were fine with it yesterday and are just now calling them about it(implying we made it up or are complaining about previously created damages). So I told her that she just said their tools are metal implying that damages are possible and now she's implying that we're lying. It was $60, I'm not chuffed about paying that and I wouldn't waste my or her time trying to lie to get refunded but since there are so many damages it's frustrating that I have to pay for shotty work and service. She just kept repeating that I signed a govt document and there's nothing she can do. It's kind of ridiculous that they wouldn't want to uphold good customer service and apologize for what happened and offer even a partial refund. She never apologized that they screwed my door up, she implied I was lying and refused to help or apologize because I signed the receipt. If she had been nice and just apologized I would have felt better about still having to pay for this. So, if you use them, check everything thoroughly before signing anything because that's their ticket to worming out of any damage or responsibility they caused.

Called to see if they have the blank for my motorhome, gave them the exact number of the blank, they refused to look for me. I told them they're an hour drive so could they please check first they said no.

So… had these guys come out and unlock my service truck that a lost all my keys to . Great experience very grateful 2018. 2019 ordered my new ram. Bought extra key from had programming issues for over 8months. Never bothers me. Came in multiple times. Finally got it right and working great. Not sure what the hell is going on. Called in today to have a locksmith come out to my business to make a set of keys for a new to me service bed. Lady on other end was extremely rude to my receptionist that’s called in for me. Saying that we don’t have the time do service calls. She calmly said I understand if your short staffed and was wondering if we could schedule a better time Cut her off saying we can’t do it and told us to find someone else …. Thanks for your honesty at least hope everyone else will find someone else as well ..

Asked them to key a lock to my key. When I went back to pick up the lock, they had cut two new keys for the lock, stating that the original key was worn, even though it worked just fine in two other tumblers. They said that the new keys would work in the two tumblers that I had left at home. They didn’t work and now one of the new keys is stuck and won’t come out. When I called to request a time to meet with their automobile lock technician (and yes, I raised my voice due to my frustration with this situation), the manager hung up on me. So much for customer service. They will never see me again.

They gave me the wrong key. It didn’t fit my mailbox and they hung up before I finish talking. It wouldn’t pick up the phone afterwards. Very rude.