Imperial Wrecker Service

Worst company ever! Do not bother with them, they are rude and overpriced!

My car was Tow by this Imperial Wrecker Serice at 3350 Hwy 6. Due to my good buddy's wife Breada in serious heahth issues. Breda live at Green Field street. She is achian smokere. She for unkown reason start hartes me. Make a longf story short, I was arested due to Brenda 911 call to Sugar Land Police. I was arrested, handcuffted and sento SL poice jail. Imperial Tow servise Tow my 2017 Honda CRV. I contacted this Tow serice place since this mnoring. They are Rude and hang up my call, This is Not right. Also I will never go back to Art and Breda's houseagin. So sad.

On 12/23/2017, one of our company vehicle was involved in a “not at fault” accident. A car turned the wrong way on to a one-way street and hit our vehicle. Our vehicle was damage to the point that it was unfit to be driven. The police arrived on scene along with a wrecker company, Imperial Wrecker Service. We requested that the Imperial Wrecker Service tow our vehicle to our office where we could assess the damage and begin the process with the insurance company. Imperial Wrecker Service’s driver refused our employees request, stating that he was only allowed to take the car to an impound lot (which is not the truth.) While on the phone with our employee, we asked to speak to Imperial Wrecker Service’s driver who refused to speak with us. Our employee then put the phone on speaker and we once again requested Imperial Wrecker Service to tow our vehicle to our office. The tow truck driver refused again. We then asked to speak to the Officer in Charge on the scene who verified that we could have the vehicle towed wherever we chose as long as we paid the fee. The Officer told the wrecker driver for Imperial Wrecker Service that he had to take the vehicle to our office. The wrecker driver then stated that since our car was an all-wheel drive vehicle (which is isn’t) we needed to be towed on a car dolly (which we didn’t need) and that his car dolly would not make the drive to our office (which was approximately 30 miles away.) Imperial Wrecker Service’s driver lied to the Police Officer and apparently was using equipment on a public road way that is unsuitable for a 30-mile drive?? That seems like general bad business practices and extremely reckless, if you ask me but was probably a lie. After the vehicle was loaded and on it’s way to the impound lot (basically a stolen vehicle, at that point) we contacted the actual office of Imperial Wrecker Service to inform them of the situation. We notified dispatch that their driver was taking our vehicle to a location that was unauthorized by us. We were hoping that we could speak to a manager that could turn the driver around and have him take our vehicle to our office as we were requesting. Unfortunately, the dispatcher for Imperial Wrecker Service was one of the rudest people that I have ever had the displeasure of dealing with. She basically stated that Imperial Wrecker Service could take our vehicle anywhere that they wanted and there was nothing that we could do about it. We asked to speak to a manager or the owner, we were told that none were available and that she would take a message. On the morning of 12/24/2017, we called Imperial Wrecker Service to speak to a manager or an owner and we were told that none were available, but someone would call us back. In the evening of 12/24/2017, we made another call, but no one returned our call. On 12/25/2017 after repeated calls we did get a call back for the “Operations Manager” who listen to my concerns and said he would follow up. He seemed annoyed that he was being bothered on Christmas Day but, I again explained no call back or resolution was officer on 12/23 or 12/24. On 12/26/2017 still no call back so I called again and left a message, a woman called us from Imperial Wrecker Service and told us that there was nothing that could be done to remedy the situation and that if we wanted to pay the impound fees (now 3 days’ worth) and the towing fee, they would bring our vehicle back to us ”For an undisclosed Fee since they don’t work for free.” That was Imperial Wrecker Service’s best solution. The woman that we spoke to claimed to be the office manager, so we asked to speak to the owner. She refused to let us, so we did some research and were forced to contacted him on his personal Facebook page to get him to return our call. We did receive a phone call from the owner of the company Chris Long, who told us that he was going to press harassment charges on us for contacting his office too many times? We ended up having a civil conversation, although unproductive, and we still had to pay the initial tow, 3 days’ worth of impound.

Do not call this company, they are rude and put you on hold for the longest. When you do try to find information about a vehicle they tell you they cant provide any just to the owner.. So how im i suppose to know about my husbands vehicle if hes in jail? soo unprofessional and so not willing to help!!!

the companies clerk is one of the rudest people in the world .. she talks to you like your stupid and the other employees are nicer .. like I made an appointment at 10 .. I get there and they were attending someone else and I walk in and she yells at me “get a ticket and get out of here ! There is only one person allowed in there!” What’s the point of making an appointment if you need a ticket ..