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Professional Lock and Key

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4.8 Google Review

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200 Chatham Heights Rd, Fredericksburg, Virginia, 22405, United States

(540) 373-2340 www.prolock.com

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Refresh Reviews 4.8

Jay P

Sep 27, 2018

Excellent Service!!!! They are very friendly staff and I can recall a time when I actually locked my keys inside my car. I called and they went out of their way to come help. And the best part of all, they told me they were not going to charge me because it was on there way home. So very thankful and pleased .

Chris Burg

Sep 20, 2018

Great service! He came to my location, programmed and cut a key I provided and got the job done in 30-40 minutes. I would recommend to anyone who needs key or lock services!

B R

Sep 10, 2018

I have to preface what I am about to say. I have lived alone for 20 years. No one has or ever has had a key to my home by me. I contacted this company asking if they had "NON-PENETRABLE" deadbolt locks. They said of course, Medico make them. I was assured on several occasions within a 2 week period, that no one, but no one could break into Medico deadbolt locks. Well, nearly $3000 later, and my home is still being broken into by a law-enforcement officer. He wirelessly bypasses my wireless garage door opener, drives into my garage, then uses some method of "picking" the Medico deadbolt lock to enter my home while I am away. He has broken several items inside my home, left things that are not mine in the home, and taken my things that obviously are not his out of the home. I am furious about this. I have talked to the manager/owner of the company and all he would say to me is that I have to contact Medico directly to get any kind of resolution. This is just not right or fair to me. Previously, I have talked with the Sheriff's Office on several occasions only to hear the same response. They cannot or will not do anything because there has been no physical damage of an entrance to my home, thus no law has been broken. So I am forced to live with this stranger entering my home without my permission, breaking things, taking things and leaving things. DON'T LET THEM TELL YOU NO ONE CAN PENETRATE MEDICO DEADBOLT LOCKS.

Michael Allen

Jun 26, 2018

The staff is extremely professional, best customer service, and treat you like family. I need my home safe opened and unfortunately couldn't recover the serial number. So they broke open my safe quickly. These guys are awesome!

Kimberly Morris

Jul 18, 2018

What an amazing business!! They were able to come out to a customers car while they were at work and reprogram the key that they lost. Saved them from having to tow vehicle to dealer and spend triple the amount. Will refer to everyone who needs help in the area! Quick turnaround. Thanks for your fast help

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