Tru-Lock & Security, Inc.

Never fixed the lock from the initial service call--only rigged up (by cutting/shaving it down..) 1 of the 5 keys to work with the defective lock. Came back unannounced few months later demanding payment. Fairly confrontational about it. We asked they actually complete the work and we'd have no prob paying. Eventually became reasonable about the situation and agreed to finish the job. Giving them an extra star since they eventually completed the work although could have been completed in a far more professional manner. I'd recommend a different service in the area with more integrity and professionalism.

Summary: Due to my horrible experience with Trulock, I do NOT recommend this company and would suggest you go to a dealer, or anywhere else, for a quality item at a much better price. The arrogance displayed by this father-son shop, coupled with horrible customer service, was one I will never forget. If you would like a detailed description of the event, reference the recap below. I initially heard about TruLock via online review and made use of their services when I found myself locked out of my vehicle and did not want to have to call a tow truck to tow my vehicle to the dealer. This was a horrible mistake, as what I experienced at TruLock with both the owner and son was completely unacceptable. After being quoted $300 for them to come out and make me two new keys, I agreed, trusting that the service would be great. I picked my keys up from their shop after work. The next day when I attempted to open my car door, the ‘fit’ was horrible. For the driver side door and trunk lock, the key would only fit in half way, and after a struggle, I was able to insert the key in the passenger door, opening the vehicle. I immediately informed the Trulock technician of this situation, and they refused to acknowledge any problem with their cut of the key. After spending 30 minutes on the phone with the representative, in which he indicated to me various times that I was in the wrong, his keys where of the greatest quality, that I should take lubricant and apply it to my locks, and push the key into the locks repeatedly to wear the key down so it would ‘fit’. We ended the call by agreeing he would come to my work on Monday and resolve the issue. Little did I know that his idea of resolving the issue, was applying lubricant on the locks and jamming the key in repeatedly, in order to wear down the key. I voiced my concerns about them damaging my lock cylinders, they ignored me once again, telling me he knew what he was doing and continued to force the key into the lock, though I had asked him not to. The arrogance that the technicians displayed was absolutely ridiculous and finally ended with them requesting that I bring my car in to their shop, again, so they could resolve this issue. I decided to obtain a second opinion, and when I brought it into the dealership, the technician clearly indicated that the key was not cut correctly, and while it fit the ignition fine, none of the door cylinders would properly seat the key due to their machine not being able to cut the correct width that would match that of the original Honda key. It was at this point that I decided to purchase one key from the Honda dealership. They charged me $125, and the key fit perfectly in all doors and ignition. I informed Trulock of this situation and requested a refund, they refused to provide me with one arguing with me that they spent significant time cutting the key and that if I would have had my car towed it would have cost ‘a lot’. They refused to give me any money back for keys that did not work as intended. As I felt trapped, unable to do anything unless I took them to small claims court, which I don’t have the time or resources for, being a full time single mom. I agreed to let them cut two more keys using the dealership key as a template. The two keys work, but do not ‘fit’ as well as the key from the dealer, and after many discussions, hours upon hours of pleading with them, the situation came to a close, I received two ‘okay’ keys, and $85 refund of the $300, and finally one apology, for my stress, not his behavior… I would not recommend this company, and I am extremely disappointed with how this small business conducted itself.

They went above and beyond to help me with getting new keys for my car, the only key I had was extremely worn and not working well in my ignition. I was originally going to go through my dealership but my dealership refused to make me new keys without doing a diagnostic first. I knew it was only the key that was the problem and did not want to have to spend an additional $75 to have diagnostics done. I came to Trulock and they were able to get me two new keys at a really good price and very fast. Customer service there is amazing and I highly recommend them to everyone!

Andrew when beyond what he had to do to get my car programed to my key fob. I had bought one off the internet that turned out to be junk. Andrew was very helpful and made sure I left happy. I will always recommended going to Tru lock for your car or lock needs. If I could give more than a 5 star rating I would. Thanks again Andrew!!!!

Absolutely fantastic customer service, I was having a problem with my car's remote and the staff helped me out no problem. I wouldn't do business through anyone else!