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Scotiabank

Scotiabank

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3.2 Google Review
201 First Ave, Spruce Grove, Alberta, T7X 2K6, Canada
(780) 962-6666 www.scotiabank.com
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Google Reviews

Refresh Reviews 3.2


Jul 22, 2018
Every time I go to Scotiabank, I always receive fantastic service from the tellers. They are friendly and always give great customer service.

May 15, 2018
Had to go into the bank to get a check certified. They were having computer issues so I had to sit there and wait for a while then they told me would cost $25 to get a check certified. I told them most banks are 15 and they said all well. I had to pay for the $25. I couldn’t use credit card or debit so I had to go to their bank machine and take money out which cost me an additional three dollars. Meanwhile they were still trying to get their system to work to certify the check wasted my time charge me more than other banks. Horrible customer service. Would never bank there.

Feb 9, 2018
I am new to Spruce Grove and recently got a Mortgage through Scotiabank. I have had such a great experience with the amazing customer service I have received by the staff as well as from our Financial Adviser Candace. I have never received this level of customer service from a bank before. Thank you Scotiabank!

Dec 5, 2017
Today I went into the branch, with a request for help, the help I needed involved a staff member to review footage of their security cameras from Saturday the 2nd. I can’t get into the details of what happened or what I was asking of them. But I can tell you that the manager on duty today the 5th of Decision, was very attentive and heard me out. This could have gone a few ways and to be honest I wasn’t sure if they would be willing to go that extra mile and help me out. I was told it would take approx 2-3 days to review the footage and to get back to me. In less than 2 hours I received a phone call from the bank. They explained that the footage was reviewed and that they were able to see what I was referring to. Without details I know this doesn’t make much sense. The point I want made is that I went with a problem and needed assistance, I was met with understanding and my problem was completely resolved . I thank the two employees that helped me out today and went the extra mile to make my concern feel validated. It was really good of them to help and it is extremely appreciated. Thank you 😊

Nov 2, 2017
If I could give it no stars at all, I would. The customer service was horrendous and reflects badly on the bank. I was wishing to open some accounts there but was instead met with hostility. One of the tellers talked to me as if I couldn't understand what she was saying in a very condescending tone and tried to explain that 'the documents have to come all the way from Torooooontooooo' as if she couldn't have just opened an account with me right then and there. Wish I had grabbed her name. I am very displeased.

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Opening Hours

Mon:9:30 am - 5 pm
Tue:9:30 am - 5 pm Open Today
Wed:9:30 am - 5 pm
Thu:9:30 am - 6 pm
Fri:9:30 am - 6 pm
Sat:9:30 am - 4 pm

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