BMO Bank of Montreal

Always have issues dealing with this branch unfortunatley. Received a pre-approved credit increase that I accepted only to find out the next month that they did not complete it. Best to double check that what you asked for was completed.

You would think that yesterday couldn't get any worse (Trump victory) but it did for me. My husband passed away two and a half weeks ago. The day before yesterday I went to his business bank, Bank of Montreal, Summit Shopping Center, to get his safety deposit box and a savings account where he had been putting away money for the basement renovations. He had given me the key and told me he put our wills, other documents and his wedding ring in there. He knew he was would be dying soon and put the ring in there so I wouldn't misplace it with all the confusion and emotion of his passing. The assistant manager refused to let me see the box let alone have it. She said she needed an original death certificate and his will. I said the will is in the box. That's too bad, we have our policies and procedures, she refused to let me see the box or tell me how much was in his savings account. I was in tears of anger and swore at her. She said if I was going to use foul language that I would have to leave and threatened to call security. Yesterday I went to our lawyer's office. She had his original will. I forgot that she had the original. She warned me that they may probate his will and if I had trouble they or I should call her. I had to get another death certificate because his insurance company needed the original and I had given it to our agent. I went back to the bank with these. This time I met with two assistant managers. After an hour of them meeting alone with the bank manager and leaving me alone with another bank employee they came in all smiles and said that the three of us would go and retrieve the safety deposit box and open it. We did that and they carefully went through every item. They carefully wrote down every item down on a form. There was nothing of significant value, a few American dollars that he kept for trips to the US, wedding ring, our passports, our birth certificates, and mementos. We then went back to the first assistant manager's office and they told me I couldn't have the contents of the box, they still refused to tell me how much was in his account and they were going to probate the will. They refused to talk to my lawyer. They said the only way they would speak to her would be if she was the executor of the will. I swore at them again. They told me to leave for being so rude. This is where it stands today. I am so angry I can barely stand it.

Staff is always very friendly and helpful.

they are ok, sometimes stayed late to let me cash my pay.

Highly Recommend Comazzetto and Associates at Nesbitt Burns!