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BMO Bank of Montreal

BMO Bank of Montreal

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2.4 Google Review
1990 Columbia Ave, Castlegar, British Columbia, V1N 2W7, Canada
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Refresh Reviews 2.4


Sep 22, 2023
Super bad „customer service“ female counter clerk yelled at me and was not able to answer my question, not willing to help or even to understand the question ( which was super simple) She even offended the other clerk by deleting things on his screen. No idea how such a person can be in this office. We will now move both our private and business accounts to a different bank! When I am reading through all the comments: this lady seems to be a well known issue!

May 2, 2023
Wish I could give 0 stars. The branch manager Tracy Hooper was extremely rude to myself and other customers then backs up her attitude that she is the "Branch Manager" like she is above anyone and can do whatever she wants. Making transactions without even asking or authorization. Again was told she is the "Branch Manager" and she is allowed. I've never seen anyone be so rude and uncaring.

Aug 30, 2023
They wouldn’t issue me a card unless I told them why I was in castlegar haha like it matters It’s no one’s business why I’m here . It’s like “ well I’m visiting family ( ok here’s your card ) or ,I’m here for work ( ok here’s your card ) or , I’m here to commit a crime ( sorry , no card for you ) How stupid . It’s none of Anyones business why I’m in castlegar or what province. Now if the clerk had asked me on a friendly note , I could care less and I’d gladly say ( I grew up here , and I’m just working in Ontario ) which I did say . But really it’s none of their business. What a joke

Nov 8, 2022
I'm not surprised when I see 2 stars for this Branch, just in for some simple banking, left had to come back as i was now locked out of my online banking. Not only did they not accept any responsibility but balked at the notion that they had to be on hold to fix the situation. The teller was obviously confused trying to reset the PIN when it was the online password that needed to be reset Tracy Hooper the manager got involved and claimed I was being rude when I was only asking the teller to do her job and help fix the situation she created she said, "she will remove me from the branch" she has no business being a branch manager. I will never use that branch again It leaves a bitter taste in my mouth for BMO they are lucky they have great staff at the Nelson Branch or I would all of my accounts.

Jun 6, 2023
Megan was extremely kind, helpful, and informative!! Overall a great experience.

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Opening Hours

Mon:9:30 am - 5 pm
Tue:9:30 am - 5 pm Today
Wed:9:30 am - 5 pm
Thu:9:30 am - 5 pm
Fri:9:30 am - 5 pm

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