National Bank is BY FAR the WORST lender I've dealt with. I would never recommend them, or ever use them for financing again. It literally pains me every time I have to get some document because I know I'm going to be waiting on hold for at least 30-45 minutes. A simple document can't even be emailed, they need to MAIL it to me which takes "7-10 business days". I just got off a nearly TWO HOUR wait + phone call for them to tell me essentially there was nothing they could do for me at the moment. All I wanted was a document stating what my mortgage payments are. Any other lender I use would have been able to provide this instantly. If you have options, use literally ANYONE ELSE. They are simply painful to deal with.
UPDATE: Thanks Jess-- Even though it's irrelevant now, I actually just received the document from National Bank in the mail they told me they'd send a week later... BUT-- the one simple thing I asked for and stressed after a TWO hour phone call that I needed (confirmation what my monthly payment amount on my mortgage is)-- WASN'T EVEN IN THE DOCUMENT. Ridiculous. The problem with National Bank isn't the attitude of the people.. in fact most of the employees have been quite nice and professional--it just seems they are incompetent.
