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Scotiabank

Scotiabank

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2.3 Google Review
143 Grafton St, Charlottetown, Prince Edward Island, C1A 1K9, Canada
(902) 566-5004 www.scotiabank.com
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Oct 2, 2017
Mortgages: I had a two year Mortgage with Scotiabank. For those two years, I paid my mortagage on my time and had absolutely no contact with the bank. Upon renewal of my mortgage, I went to the bank two months early to have the process completed ahead of time. I then signed a new mortgage 7 weeks early. At the end of my original 2 year mortgage my rate went into a flex plan at 4.99%. I called the bank to speak with the agent. However, she was on holidays so I spoke with the Banks assistant manager. She advised there was no record of me ever signing any paperwork. I drove MY paperwork to the bank and it was then resubmitted. 3 weeks later a third wrong payment was taken from my account. At this time I called the bank back and was told very rudely that the paper was resubmitted again today and was likely a glitch in the system. Had I heard a calm tone, an apology or some ownership to the problem I'd likely continue my mortgage at Scotiabank. However, for the 2nd time (out of my 4 dealings with the bank) I was basically told that "oops, we made a mistake". Accountability is all I was looking for and there certainly seems to be none at Scotiabank.

Jun 28, 2017
Best banking experience and best rewards

Aug 8, 2017
Worst Bank Ever, HONESTLY

Mar 16, 2017

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