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Nelson Ford Sales Inc

Nelson Ford Sales Inc

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3.7 Google Review
623 Railway St, Nelson, British Columbia, V1L 1H5, Canada
(250) 352-7202 www.nelsonfordsales.com
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Refresh Reviews 3.7


Aug 1, 2018
My husband and I have own numerous new Ford vehicles, which we purchase from Kelowna, however, want to support our local dealership. With that being said, Nelson Ford has AWFUL customer service. After our most recent 2 visits, the problem has not been fixed and the service staff has treated us terribly. The truck went in for work they claimed was under warranty, however, when picked up the bill was somehow $500 and they claimed they diagnosed it wrong and now it was not covered under warranty. Most recently, they had our truck for over a month... when I picked up the truck yesterday, the issue was STILL not resolved (back up camera not working). When I went back to the service desk to let them know, the man treated me awful, claiming there was no notes indicating the backup camera was broken (when you back up and the camera is black its pretty obvious, no??) Prior to this, my husband called on x2 occasions to remind them to look at the camera to see what was going on. After trying to reason with the service desk man, he dismissed me telling me it wasn't his problem as the store was closed an hour ago. I then told him I would be contacting FORD Canada, he told me "good luck, your truck is not under warranty anymore." Horrible HORRIBLE customer service, I will make the 3.5 commute to Kelowna from now on..

Oct 30, 2017
After an exhaustive search centred on Calgary and other dealers in Alberta, I was unable to find a truck that met my exact specifications – Ford F350, Lariat, Ruby Red, LED quad light package, long box etc. The local dealers all tried to get me to buy one of the trucks in their current inventory at a higher price and were unwilling to come to terms with me on pricing. I was finally able to find the exact truck I was looking for in Nelson, B.C. Ike from Nelson Ford worked closely with me to negotiate a great deal, and went above and beyond to secure every possible discount. When I flew into Castlegar, Abe was there to take me to Nelson, and Ike had all the paperwork ready. The truck looked amazing. Abe even brought and installed the license plate holders to my hotel on Saturday night. If you are looking for a Ford vehicle, I highly recommend Nelson Ford, and Ike and Abe. The cost of my mini-vacation to Nelson was much less than the extra I would have paid for the same truck here in Alberta. And the customer service was exemplary, and superior to what I experienced locally. Thank you, Ike and Abe, it was truly a pleasure doing business with you, and Nelson Ford will be the first place I look next time I buy a vehicle.

Nov 30, 2017
Unbelievable customer service! We have bought more than 10 vehicles from them and refer all of our friends and family. They all go to great lengths to provide the best service to all customers. All departments have 5 star customer service!!!

Jul 14, 2017
I was recently in the market for a used vehicle and found what I was looking for on Nelson Ford's website. I contacted them by email and Abe a salesman contacted me soon after. I arranged to see the vehicle and go for a test drive a couple of days later. When we arrived at the dealership Abe had the Ford Taurus out front and ready to view, test drive. I explained to Abe I was a senior on a pension and that the purchase had to fit into my budget. Abe managed to fit the total cost within my budget. While we were completing the paperwork with the Business Manager, Abe had the vehicle washed and gassed up. The people at Nelson Ford were courteous, friendly, knowledgeable and professional. Made the process of purchasing a vehicle a pleasure. Thank you Nelson Ford.

Aug 6, 2017
Best customer service I've ever experienced. Ike Braga was amazing we knew what we wanted and he had us financed, insured and behind the wheel within an hour and a half!! I Highly recommend going to Nelson Ford!

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Opening Hours

Mon:8:30 am - 5:30 pm Today
Tue:8:30 am - 5:30 pm
Wed:8:30 am - 5:30 pm
Thu:8:30 am - 5:30 pm
Fri:8:30 am - 5:30 pm
Sat:8 am - 5 pm