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Prestige vapauto

Prestige vapauto

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4.3 Google Review
555 1re Rue, Saint-Jean-sur-Richelieu, Québec, J2X 3B5, Canada
(450) 347-2886 prestigevapauto.com
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Refresh Reviews 4.3


Jun 2, 2018
I would give ZERO stars if I could for this Disgusting service! I purchased a Groupon for Prestige Vapauto for $109. I booked an appointment through them (on the phone) for the 15th of May at 2 pm, however, they sent me a text message asking me if I would prefer to postpone it due to the rain, and I agreed. So we confirmed the 21st of May to be the new appointment date. On the 21st of May, they told me on text message that they’re too busy and can’t complete the service so again, they postponed it. This time, to the 30th of May at 3 pm. As I am on my way there, I called for some assistance on the exact location of their garage, and to my surprise, they tell me that it is impossible that I have an appointment because they are CLOSED ON THAT DAY and that it is “impossible” to have an appointment on this day, when i have a text message of the confirmation for this date. I am greatly disappointed and frustrated from this poor, unorganized and embarrassing customer service. They did not at all acknowledge me as a customer or treat me as one, all they told me on the phone was “it is impossible today because we closed” and they didn’t even have the curtosy to make it up by offering me something to add to my car wash, all they did was tell me they can give me an appointment a month later! It is very clear that as a Groupon customer, I am put to the side and treated so poorly. They even told me they’ll give me a call back after checking the texts they sent me and their confirmation; but they never did. I refunded the groupon right away, also, I do not recommend to anyone to go to this company for any of their auto cleaning needs. Please don’t reply to my comment saying this is “for the sake of satisfying themselves” if you had the same customer service from another company as yours you would be one of the the people writing honest reviews and as you say “satisfy themselves”

Apr 7, 2018
Excellent work ! Mehdi left my car looking brand new in a short period of time !. quick and efficient. I defenitly recommend visiting.

Apr 5, 2018
They change my appointment 2 times , was not on time and he try to charge me extra for no reason, the cleaning is ok but not wow for the price better do your research

Oct 25, 2017
I was not satisfied with the cleaning. Paid extra $30 to get the discoloration from the headlights and did not see much improvement. If you buy the Groupon be careful of the extra charges and time it takes...they go out of their way to charge you extra. Not impressed. In summary, not worth the money for the cleaning!

Sep 12, 2017
Auto VApe is great!! The owner really Takes the time to explain what they are doing.

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