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VetEmerg

Name: VetEmerg
Address: 12831 97 St NW, Edmonton, AB, T5E 4C2, CA
Telephone: (780) 423-9111
Price range: $$$

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3.5 Google Review

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12831 97 St NW, Edmonton, Alberta, T5E 4C2, Canada

(780) 423-9111 vetemerg.com

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edmonton edmonton

Jun 22, 2018

I called them after midnight as I was concerned about my dog who had puppies. The person I spoke to was excellent both in information and compassion. I was so impressed at it was clear this person was working from the best interest of the puppies and mom rather than from making a quick buck. I am so thankful. Way to go, I will feel way better using you if I need an emergency vet. Everyone I know has animals, I will pass the word.

Alyssa Kavanagh

Jul 3, 2018

We have had to take our puppy 3 times in the past couple of years, (twice for the same issue, Over worried mama) We have had the best experience every single time. Very quick even when they were extremely busy. The most we have ever had to wait was 2 hours. The vet was calming and reassuring, and never once tried to force us into unnecessary treatment or tests. Gave us an honest opinion and was very personable. They even discounted us the exam fee one time because it was a continuation of a problem I came in a couple days before to get checked out. HIGHLY recommend this place. They even did a follow up call a couple days ago to check in on our puppy to make sure he was still okay. Great staff and great service.

Paganheart Heart

Jun 11, 2018

I had to take my dog in tonight and the service was straightforward. The one major complaint I have is the fact that there is absolutely no other way to pay for services other than right there in person. You would think that this being an EMERGENCY vet hospital they would have MORE ways for people to pay for their services. I was here last year for an emergency with the same dog and had to have my sister put part of the bill on her visa, which they did with absolutely no problem whatsoever, she went online and paid for it directly ONLINE...and now, tonight my bill was over $400.00 and I only had $300.00 at the time and was going to get my sister to put the rest on the credit card like last time.... well that was an absolute no go because according to the extremely bitchy and rude desk lady... their procedures have changed and you can no longer do this... so I had to pay for what I could and take my dog home WITHOUT ANY MEDICATION only because there was NO OTHER WAY TO PAY FOR IT!! So I have my dog, who has an infection, and needs medication, yet I cant pay for it because there is no way for this so called emergency hospital to accept payment over the phone or on line. Absolutely unreal that seeing that this is an emergency vet there would be no other way to pay for services. Your procedures NEED to change and fast before you start losing business because of it. I am extremely disappointed that any vet would allow an animal that is in need of medication to suffer because they cant accept payment on line or over the phone. Absolutely disgusted and extremely disappointed in this emergency hospital. Procedures NEED TO CHANGE TO ACCOMADATE YOUR CUSTOMERS!!!

cheekie lifter

Jul 9, 2018

Few weeks ago I had to put down Ham ham, my hamster at the VetEmerg, (wet tail disease) today I received a sympathy card from them. 🙂 They also gave us his paw print on the paper at the vet before he passed. This place is fantastic, they take care of your babies. Check them out if one of your baby needs to get check out. Experienced staff, short wait time and very helpful team. thank you, Ham ham didn't suffer for long and went peacefully because of you guys.

Holly Hinteregger

Jun 8, 2018

Absolutely unreal here! Their service and kindness is amazing and makes you feel calm during any situation. Brought both my dogs here in the past. They were treated amazing and put back in good health! Also, with any concerns at home I have I call them and reception let’s me speak to the doctor to make sure everything is okay. They are the best! Xo

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