Airdrie Animal Health Centre

I needed to get my girl in for a dental assessment and my sister recommended Airdrie Animal Health Centre as she has been very happy with their service. I explained that my girl is fearful of people and reactive towards other dogs and they didn’t just brush it off! I had read on their website that they had some vets that were fear free certified which meant a lot to me, and when they took my concerns of reactivity seriously, I was relieved! My hubby took her to her appointment and told me how pleased he was with the experience. The vet took the time to get her comfortable rather than just rushing in and getting the exam done. So far, I’m incredibly impressed with the level of service and overall understanding of my concerns. We will be switching vets for sure!

I have come from Calgary to the clinic for years with my pets. I have many options here in town but always appreciated the care I received for my pets at this clinic until today. I will not return. I called yesterday afternoon at 3:20 and was advised by an answering Machine that the clinic was closed. So this morning I called and the receptionist said they had an appointment at 4:15 today. I told her I needed my dog Puddles seen as it appeared he had an ear infection. About 5 minutes later I received a call from the receptionist saying that she had incorrectly given me a time that was open yesterday but not today but she had 2 openings today one at 2:00 and the other at 3:45. I arrived at 3:35 today and I was told that they were running 15 minutes behind and they didn’t think the doctor had time to see Puddles. I was shocked and said “No he will be seen today, I have an appointment and I have just driven from Calgary!” Someone else said she would check with the doctor and came back and said I had 2 options. I could leave my dog and the doctor would see him and I could pick him up later or I could reschedule for another day. I responded again that I live in Calgary so that would not work and I did have another option. I would be finding another clinic and she could also delete my other dog Benji from their books. How she had made the 1st mistake telling me I about the 4:00 appointment yesterday when I called at 3:30 and the clinic was closed and then calling me back with the choice of 2 different times. I took one of the times and then was told that I could not be seen. I was not coming in for a check up or shots I was actually there for a problem my poor dog is having. And I was sent away as though I meant nothing to their business. I want a place where the care will be above what this clinic is obviously unable to provide so for that reason I will find a clinic where animals are important and service is what I expect no matter where I go. I would have waited 15 minutes if they were behind. I in no way see how I was at all at fault for their situation. I was on time and then some. I wasted gas, travel time, and have to make my dog wait to be seen at another clinic because it was too late at that time to make an appointment for today. I have used your clinic after hearing about it be word of mouth infortunately what people hear from me will be the story I have just told.

Every step of my experience with this clinic has been outstanding so far. They have been providing me with some of the best customer care I have ever received from any business. They are accommodating, extremely helpful, friendly and knowledgeable and easy going. I feel so confident in their ability to help me and my dog and I thank them for putting up with us and my emotions haha! I would like to give credit to Payton, she is the sweetest person ever and has so far been a great help. I now have piece of mind and confidence that my dog is in the best possible hands. I will recommend this place to everyone I can. Thank you!

I can't say enough about this office. Dr. Kim is an absolute gem and I will never take my pets anywhere else. She cares for our dogs as if they were her own and has this amazing ability to read their body language to diagnose many issues. The desk staff are warm, empathetic and professional. Very highly recommended!!!

We brought our pup in for a somewhat emergent visit, and every staff member was amazing. They got to us quickly and they were all genuinely concerned with how our dog was feeling - we felt very comfortable here.