Tanasbourne Veterinary Emergency

My partner and I came in several nights ago with her young, sick cat, which ended up being euthanized. Let me preface this by saying that I thought that the Veterinary Doctor on staff was helpful and compassionate, and I feel positively about all of our interactions. However, the rest of our visit was extremely frustrating. The wait times were unbelievable, given that this took place at roughly 11pm-1am on a Sunday night, with more than just a skeleton crew staffed. I understand that there may have been things happening that we weren't aware of, but given how very little was done for our animal during that time, it seems unreasonable how long we were made to wait before seeing any staff members. It took 30 minutes to an hour just to receive an estimate on the cost of care - which was brought in by a tech who informed us that the bill for talking to the Veterinarian wasn't on there - which made me feel as though we didn't have the chance to ask any more questions, because we wouldn't be seeing her anymore. To add on to that, we weren't informed of how much our current visit was going to cost already, so we had no idea how much it was going to cost us for treatment delivered already vs. the estimate we were given. This shouldn't be something I have to go out of my way to chase after the staff to get (nor wait upwards of an hour to receive). We weren't even checked in on; we were asked to leave the door open when we wanted someone, after which a staff member would eventually wander by. My biggest complaint in all of this is how little the techs seemed to care about the situation. They never checked in on us, and seemed like they didn't want to be there in general. I'm a medical professional myself (paramedic) so I truly understand that as a provider you're not going to feel emotionally the same as your patient does about their situation. One person's crisis is another day at work for you, and death and loss comes with the territory. However, I would have really appreciated if the techs had at least made an effort to seem empathetic towards this couple trying to decide whether or not they had to euthanize their very young cat. They were always eager to leave the room and seemed completely unfazed by what was happening. This is perfectly illustrated by one of the techs responding with a chipper, "Okay!" to my partner tearfully telling her that she was going to have to put her beloved pet down because she couldn't afford the bill for treating this particular condition. I'm still fuming at how unbelievably tone-deaf of a response that was. I realize that having to euthanize an animal is not a situation where anyone leaves feeling good. I didn't expect them to magically make everything better. However, at the very least, I'd want to feel as though we were given all of the information we needed to make an educated decision that was the best for our pet - and done so in a supportive and helpful environment. And I do not feel like either of those conditions were met.

Everyone that works at Tanasbourne is fanatastic. I have been there many times for emergency services and every time they are competent, compassionate, hardworking, honest, and trustworthy. Last night we had to put our kitty down and they let us have all the time we needed. We are so fortunate to have such a fantastic emergencyvet so close to home. Thank you everyone at Tanasbourne for helping us through the transition. You are all special angels!

My pup Eva got into a fight with an aggressive dog at the dog park and lost the tip of her ear so I rushed her here. The staff was fantastic and even though there was a wait they were very kind. This place is very affordable and close to Hondo which made it the perfect place to go. I highly recommend this place if you have a veterinarian emergency.

A year ago, or so, our cat decided to nosh on some Lily's my hubs got me (we didn't know they were poisonus for cats). We rushed her to the clinic here, where they treated her like family. They nursed her back to health, and went over the financial options with is, so we didn't go bankrupt over the vet bills. We have also found two incredibly sweet, yet extremely unhealthy, strays over the years and dropped them off at the clinic, where they nursed those guys back to health and transferred them to Bonnie L. Hays.

You should NEVER go to this place, we won’t ever again. Maybe they can try to justify taking our dying dog out of our sight for 20 min or everyone giggling and having fun including the vet, while we and our dog are in distress, but for this place to care more about the money then the situation is wrong and unprofessional. While our dog was lying in front of us ready to be euthanized they actually asked how we wanted to pay for it and made us give them a credit card right then and there, it couldn’t even wait until after. We are grieving and they made it so much worse by how this was handled. We are disgusted by them. Laura and Tony.