Fort McMurray Animal Hospital

I recently had to use this vet Clinic with my black pug Jacques because my regular vet did not have any emergency appointments available and he was showing signs of a urinary blockage. The only reason they even get a 1 star rating is because they got him in, my experience at the 2 appointments I’ve had to have with this animal hospital were absolutely atrocious and deserve a zero star rating! The staff had very little care to no compassion for my dog Jacques and after little testing or consult recommended he go to Guardian Vet Specialist - in the two appointments I had the vet spent less than 10 minutes talking to me or discussing his options, even after I told them I was on a limited budget they left my only option at heading to the specialist vet. Even when I consulted both vets (fmah and guardian) about an estimated cost for a treatment/diagnostic so I could possibly get together the money needed - but neither clinic bothered to even call me back!!! Not to mention the cost over the 2 appointments was already over $1400 and they did not allow me in treatment areas or to stay with my dog at all!!!! When I called fmah they voiced their disappointment that I did not head straight off to guardian and were hesitant to even prescribe antibiotics to my dog! After being able to get in and be seen at Wood Buffalo Small Animal Hospital he was diagnosed as having benign prostatic hyperplasia and would instead need a neuter surgery as a first line treatment! The wonderful Vet I saw at WBSAH spent the entire hour I was there explaining to me the other vets testing (which she never bothered to do herself) and allowing me to stay with my dog during the whole appointment and be present during the testing needed to diagnose him (ultrasound and cathaterization) and did not once pressure me to get him to the specialty vet clinic before she did her absolute best - the difference in care was astonishing as well as the difference in cost was staggering!!!! The fmah left me with the only option of getting the most expensive vet in Alberta to look at my dog or basically get him put down because the cost is too much, that is completely unfair and had me in tears for a couple days thinking the only options I had would be go bankrupt or say goodbye to a dog I’ve had since his birth. It makes it very obvious the clinic is in it for the money only and not the care and compassion of the living beings it’s in charge of taking care of! I would never recommend this vet and go as far as saying they should be ashamed of themselves!!!

Saved a visit into Edmonton by seeing a local Veterinarian that is experienced with Exotics

Terrible, uncaring and rude staff! Waiting on some very important test results for our fur baby and its already been 4 days and still no results. Tried calling only to be put on hold several times and finally being hung up on. When I finally talked to someone she was so rude! Her answer was "your just gonna have to wait for the vet to call you back, we are dealing with an emergency here". I completely understand emergencies arise, but it's been 4 days and still no results. We have been through so much with our cat and have spent thousands in the past 4 weeks to help him heal. It has been both mentally and physically exhausting on everyone. The least they can do is be a little compassionate over the phone and during our check ups.I would not recommend this hospital. He had to be referred to the Guardian Animal hospital in Edmonton for surgery and procedures and spent a week there. "All" of the staff there are amazing, compassionate and very knowledgable. What a difference.

They do great work, highly recommend exotic vets! Wouldn't want to send my ferrets anywhere else!

It was amazing! When my rabbit passed they were caring and nice. I could not have had a better experience with them the vet was amazing the nurses sweet. The only thing I can say is thank you for a great experience and all my animals will go there from now on.