Aurora Veterinary Clinic - Veterinarian - Fort McMurray, AB - VerView
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Aurora Veterinary Clinic

Aurora Veterinary Clinic

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3.7 Google Review
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100 Real Martin Dr, Fort McMurray, Alberta, T9H 2S1, Canada
(780) 715-1127 www.auroravetclinic.ca
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Refresh Reviews 3.7
May 12, 2018
We took our pride and joy into this veterinarian. They we're great to deal with and very well spoken. I found the prices are very competitive with the other veterinarians in town. Their check up was very thorough and my cat was very clam in their examining room. They sent us out with pamphlets on how to clean our Cats teeth, the gave us thorough instructions and sent us on our way. We had appointment for 4pm and they didn't get us in until 4:22 which is a long time for our pet to wait in their cage and it can cause a lot of unnecessary stress on your pet. Their parking at this complex in terrible, that's not their fault but I could foresee that being an issue if your pet is frequently going to this location. We plan on bringing our Cat back, I hope next time our appointment will be on time!
Jun 13, 2018
Let’s start with They bribe good ratings with the promise of a free dog tag. We Went here for my dogs a couple times. This vet /the staff doesn’t remember your animals or their conditions, are not friendly, more interested in getting paid than the animal itself. Staff Always have conflicting opinions about the most simple things. Etc After my old vet in Edmonton knew every animal and was very kind and cared more about the animals than a paycheque, had reasonable prices.. I can’t do this vet. Need to look for a new one as they 1. Don’t even compare 2. Give me a bad feeling when it comes down to the care of the dogs. 3. They bribe good ratings with the promise of a free dog tag.
Jun 15, 2018
Quick to get an appointment which has saved me a ton of money over the past year. Vet herself seemed knowledgeable, she answered questions with supporting information. My pet was cared for quickly, shots caught up. I thought there was something like a dark hair in her eye and the vet examined carefully to see that it was actually pigment. The only reason for 4 instead of 5 is one of the intake gals is a little rough on the customer service skills, she was firm and loud on the fact that raw food diets are NOT recommended. Her facial expression while telling me was very serious and her tone was commanding, telling me what to do instead of telling me her recommendations with reasoning. The vet herself agreed but was kind, informative, and offered a fact sheet with the cons and kind of said “we need you to know the risks”. The vet obviously knows her customer service, but the intake gal needs to work on it as their business partially depends on bedside manners. If you don’t know your reasons, then let the vet do the recommending. It’s just a small thing, but the bad taste in my mouth made me second guess whether to come back, so it reallly is a critical piece.
Jun 13, 2018
Initially I had given this vet a 4 star review, however after multiple visits I have decided to reduce my rating to 1 star. This is due to a few issues I have come across. First the staff are unprofessional and do not seem to care for the animals at all. After multiple trips over the course of 2 months, which turned out to be quite costly I was no closer to finding out what was causing my puppy to have diarrhea. Only after speaking with a friend who’s dog had the exact same symptoms did I learn that the tap water was the issue. Second depending on which staff member you talk to determines the information you receive, often most of which is quite conflicting. Such as “the special diet is great for the puppy and will give him the same nutrition as puppy chow so he can stay on it for an extended period.” To “The special diet is only meant for short term use and will not provide the puppy with the nutritional value to promote growth” Finally, after one visit which cost over $500.00 I returned to buy some dog food and found that they had entirely forgotten to even charge me for the tick guard I had purchased the previous time. Now I have no issue for paying for what I purchase, however they aren’t organized enough to correctly bill me it worries me in how organized they are to look after my dogs needs. I could go on all day but in short I’ve decided that the 4.5 hour drive to my old vet in Edmonton is well worth it and will only use the vets in town in case of extreme emergency, but I certainly will never return to Aurora Veterinary Clinic.
May 25, 2018
My Maltese is 10 years old and for the majority of his life I have brought him to the the Aurora vet clinic. The clinic is clean and I thought the service was reasonable. Early this year my dog got sick and as usual I consulted this clinic. After multiple vet visits there was still no improvement. At one point the vet clinic even called me and suggested I cancel my dogs appointment since they weren’t sure what they could really do. I finally took my dog to another vet and found very quickly his albumin level was critically low at 10. He has been diagnosed with PLE which we are struggling to get under control still. I am very happy I got a second opinion since this condition I am being told can be life threatening. If I didn’t go to another vet when I did perhaps my dog would be dead now which is really upsetting to me. I would not recommend this vet clinic based on my experience.

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Opening Hours

Mon:8 am - 5 pm
Tue:8 am - 5 pm
Wed:8 am - 5 pm
Thu:8 am - 5 pm
Fri:8 am - 5 pm
Sat:8 am - 5 pm

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