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North Burnaby Pet Hospital Ltd

North Burnaby Pet Hospital Ltd

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3.5 Google Review
Burnaby, British Columbia, V5C 2K1, Canada
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Jul 9, 2018
Last week while visiting from the States we realized our 16+year old sweet cat started failing & needed to be put down. The staff here couldn't have been more understanding and compassionate. They got us in promptly, contacted our vet for records and were exceptionally kind & professional. I hope the locals realize what a treasure they have here.

May 10, 2018
Reception shockingly rude and unprofessional as already noted, but more importantly zero knowledge! Why deal with someone that you need to educate let alone acting as a barrier to get to a doctor? Just another place for money grabbers, ethics non existent here.

Dec 2, 2017
While Dr Collett is the best one there, their receptionist service is shockingly rude. Would suggest you look for another vet if you want to avoid the aggravation of the receptionist (one in particular who has been around for years) who has a habit of lecturing and reprimanding patients. Our pet has been sick and we've paid thousands in bills, only to get shoddy service. Being treated with respect as a customer is important, no matter what position you work in. It all adds up to an impression, which sadly this business does not understand. They just reduced their hours so they are not open Mondays, which should speak for itself to how people are choosing to get vet services elsewhere.

Nov 22, 2017
Our furry child was quite happy to see Dr. Collet for a couple of years but due to her absence (which sounds like it will be a while) this clinic is going downhill FAST! The ever changing locums and receptionists since Dr. Collet's absence don't seem to be very knowledgeable or cooperative. Last straw was the clinic was closed on one day without a courtesy message on the voicemail. If you love your furry child as much as we do make sure you find another vet.

Oct 19, 2017
I hope the staff here treat the animals with more compassion then they treat the public! I got caught in the rain with my 2 toddlers and my 7 yr old. We were waiting for the bus using the shelter of the animal hospital. We had been there for 5 minutes and were asked to leave. There had not been a single client of theres coming in or out. I am sure we weren't driving business away and yet we were force to wait in the rain.

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Opening Hours

Tue:8 am - 6 pm
Wed:8 am - 6 pm
Thu:8 am - 6 pm
Fri:8 am - 6 pm
Sat:8 am - 5 pm