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Rose Valley Veterinary Hospital

Rose Valley Veterinary Hospital

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1.0 1 review
2476 Westlake Rd #112, West Kelowna, British Columbia, V1Z 2V2, Canada
(250) 769-9109 www.kelownavet.ca
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5 days ago

Overbilling

I am infuriated over an excessive dental billing from Rose Valley Veterinary Hospital owned by the Dr. Oz’s. I have used Dr. Oz services for over 5 years but that ends now. I took my little Chihuahua in for a 3 year Rabies shot billed at $65 which was fair and reasonable. Dr. Oz then informed me that my dog required dental care due to a loose tooth that he found during the Rabies exam. He said the first step was to do an in house Blood Test to make sure that it would be safe for her to undergo Anesthetic, which resulted in a cost of $445. Shortly after taking her home he called for me to bring her back for additional blood collection due to an irregularity in the testing results. I brought my dog back in (with no mention of any additional charges) and was billed an additional $365 for an IDEXX K9 profile (which I found has a Vet cost of around $100 that was jacked up to $270). I was now out of pocket $810 and still had no idea of the amount of dental work required. Dr. Oz kept telling

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Jul 11, 2018
Honestly, the best. Dr. Oz is super thorough. Gives you all the options and lets you decide what is right for you and your pet. They went through some staff changeover recently but have maintained the familiarity and my dog LOVES going here. No joke.

Aug 3, 2018
Dr Oz Words can not describe what you have done for my dog and me. You are truly amazing, and a gift from Heaven. 🙏🏻 Thank you for all your compassion, your caring nature for animals. Dolce and me are very blessed to have met you and your team. Keep up the remarkable good work you do. Thank you from every corner of Dolces heart and mine. ❤️❤️❤️

Jun 2, 2018
Top notch outfit here. I've been to half a dozen vets or so over the years and Doc Oz is my favourite. He has been nothing but awesome and the staff is helpful and friendly. Understandably the office is very busy but they go out of their way to fit you in. Parking can be a challenge at their location.

May 5, 2018
Dr. Oz and his very caring and compassionate team are very amazing, we had to put down our little mouse today and Dr Oz and the entire staff was extremely comforting, above and beyond expectation. We will not be trusting our dog to any Vet other than Dr Oz and his team, they really do care about your beloved animal no matter how small. He made my wife feel very comfortable during the entire process and after and told her to call at anytime if she needs an ear. Thank you Dr Oz, Kelsey and everyone else

Jun 26, 2018
"I won't charge you for my time", seems to be his go-to phrase for all his clients. Dr. Oz consistenly claims to offer you a discount, but I have never seen such inflated prices in my life. I went there once to get my pup's annual shots and instead, it turned into this serious exam about my dog's limp. My dog had cruciate surgery a year prior. Dr. Oz tried to tell me the surgeon did a bad job and it needed to be redone. I was charged $700 for simple x-rays (that was after his special "deal").... On top of that was a $100 "referral fee" to see a specialist which I did not ask for (I believe the specialist is actually his wife). I never did get his shots after all that!

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Opening Hours

Mon:8 am - 5:30 pmOpen Today
Tue:8 am - 5:30 pm
Wed:8 am - 5:30 pm
Thu:8 am - 5:30 pm
Fri:8 am - 5:30 pm
Sat:10 am - 3 pm

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