Get to the top of the directory by claiming your business!
Dragon Lake Veterinary Hospital

Dragon Lake Veterinary Hospital

Claim Business
3.0 Google Review
2372 Larch Ave, Quesnel, British Columbia, V2J 5T9, Canada
(250) 747-1429 www.dlvet.com
Read our review guideline

Write a Review

Loading…

Write a review
Be the first to write a review.

Google Reviews

Refresh Reviews 3.0


Jan 29, 2018
I am disappointed to be writing this review as I had hoped that the clinic would correct their error. I brought my dog in for an examination as she was having difficulty walking. They suggested doing x-rays and blood work on her and gave me a quote. Since the bloodwork wasn't necessary yet, we decided not to do that procedure, which also lowered the cost by a couple hundred dollars. I let them know that the new quote for light sedation and 2 x-rays was within my budget and left my dog with them for the day. After the procedure, they called to let me know she was doing fine and that they did find arthritis in her legs. They also mentioned that they had to take a few extra x-rays, but did not mention anything about an additional charge. I assumed there wasn't one because they never called before hand to ask if the additional charges would be okay. The staff seem to have treated her very well and even called me to let me know that it was okay to pick her up later than planned (they knew I was working so this was awesome of them). When I arrived, they went over the x-rays and gave me my new bill which was $302.40 greater than the quote, due to the additional x-rays. I was very upset by this but ultimately left my credit card info on a piece of paper with a note (because their machine was down), to call me before processing the charges. The next day I see the full amount charged to my Visa and I had not received a phone call. So I call the clinic to discuss this with them and they apologized for processing the payment and not calling before proceeding with the additional work. The lady admitted that they did not follow their policy which is to call the customer first but that she did not have permission to credit me. She would have the vet call me the next day. The next day comes and I receive no phone call (Friday). Today is Monday and I receive a call from the vet clinic to say they are sorry for what they did wrong and will give me a 10% discount on the additional services. This is an unacceptable way to conduct business and I've learned a lesson which is to not be so trusting and never leave my credit card information. You should be ashamed of yourselves.

Mar 16, 2018
This is the only Vet in town who came to help us with a horse issue a few years ago and I will forever be grateful.

INDUSTRY BLOGS

Bourbon: The Quintessential American Whisky with a Unique Twist

#whiskey #smithville

Hey there, whisky enthusiasts! Today, we're going to delve into a topic that's as smooth as a top-shelf dram – the unique character of bourbon whisky. Now, if you're new to the whisky...

Smithville Whiskey

The Earliest Instances of Whiskey in World History

#whiskey #smithville

The history of whiskey, or whisky as it's spelled in some countries, is long and somewhat shrouded in time. While the exact origins of whiskey are unclear, we can trace its ancestry...

Smithville Whiskey

Whiskeys of the World: Types and Distinctions

#whiskey #smithville

Whiskey, a beverage enjoyed globally, varies considerably in its characteristics, production methods, and styles. Different countries and regions have their unique whiskey styles...

Smithville Whiskey

The Chemistry of Whiskey Aging: Impact on Taste and Quality

#whiskey #smithville

Aging is a critical stage in whiskey production. The choice of cask, the length of maturation, and the aging environment all influence the spirit's final character. But what are...

Smithville Whiskey

A Spirited History: The Role of Whisky During American Prohibition

#whiskey #smithville

Whisky lovers, get ready for a journey into the past, as today, we're delving into the intriguing role whisky played during one of the most dramatic periods in American history...

Smithville Whiskey

Prohibition and the Transformation of Women's Social Status and Behavior in the 1920s

#whiskey #smithville

The 1920s, often referred to as the "Roaring Twenties," were a time of significant social and cultural change in the United States, particularly for women. One major element of...

Smithville Whiskey

Whisky 101: A Light-hearted Guide to the Water of Life

#whiskey #smithville

Welcome to Whisky 101, folks! Today, we're exploring the fantastic world of whisky, whisky, whiskey, and, yes, more whisky! Oh, did I mention whisky? By the end of this tour,...

Smithville Whiskey

Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

#whiskey #smithville

Hello, whiskey lovers and budding distillers alike! Today, we're taking a fascinating journey into the heart of the distillery to uncover the meticulous step-by-step process of...

Smithville Whiskey


Own this business?

Claim Your Business
• Update your photo and information
• Get notified when reviews are posted
• Respond and manage your reviews
• Select badges and keywords

Latest Industry News

Opening Hours

Mon:8:30 am - 5 pm
Tue:8:30 am - 5 pm
Wed:8:30 am - 5 pm
Thu:8:30 am - 5 pm
Fri:8:30 am - 5 pm

Veterinarian Near Me

Marshall Veterinary Hospital

Marshall Veterinary Hospital

1927 Dragon Hill Rd, Quesnel
Animal Care Hospital-Quesnel

Animal Care Hospital-Quesnel

1431 Jade Rd, Quesnel
Quesnel Veterinary Clinic

Quesnel Veterinary Clinic

1387 Maple Dr, Quesnel
Animal Care Hospital Of Williams Lake

Animal Care Hospital Of Williams Lake

4615 Cattle Dr, Williams Lake
Williams Lake Veterinary Hospital

Williams Lake Veterinary Hospital

306 Broadway Ave N, Williams Lake