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Arbutus West Animal Clinic

Arbutus West Animal Clinic

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4.0 Google Review
2809 W 16th Ave, Vancouver, British Columbia, V6K 3C5, Canada
(604) 736-6701 www.awac.ca
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May 28, 2019
‘The whole team were beyond fantastic. We had 5 rats who needed a full checkup to get medical certificates for flying and had never been to a vet before or out of the house for that matter. From the first step of booking the appointment they were friendly, professional and so accommodating as I had to change times to suit the airlines requests. When we got there they greeted us and our rats and made us feel completely confident and calm. When handling the rats they were brilliant. The rats can all be a little nervous sometimes but they were completely relaxed and happy around the whole team. I have only written about 4 reviews of any service I have had in my lifetime but felt it was a must to let everyone know how great this whole team is. For anyone who loves their pets, only a team like this can love them and look after them the way you would. Thank you all so much’

Feb 10, 2019
As we were on our way to the clinic, They had an emergency surgery to do and we were rescheduled without prior notice. The clinic did not honor the 50 minutes that we had booked in and we were not notified until we got to the clinic. The reason why this is a scheduled appointment is so that we have the full 50 minutes with the doctor. The receptionist told us to go to an emergency clinic instead. I would not recommend this clinic to anyone. Yes our appointment is not an emergency that is why we choose this clinic. If it was an emergency we would have called the emergency animal clinic. The problem is not about the emergency The problem is if the surgery has started, before our appointment, give us a call beforehand. I didn’t give the receptionist a hard time at all and was being very reasonable. We respect your time and please respect our time as well.

Apr 22, 2019
Dr Hannah Moloney is absolutely wonderful, professional, kind and knowledgeable. I brought my bunny here and she went above and beyond to help with our issues. Definitely recommend booking your appointments with her! Riane and the other receptionists I have delt with are all wonderful too. I cant come to this vet regularly because we live 1.5 hours away, but she is one of the best, most reliable and trustworthy veterinarians out there.

May 22, 2019
Great clinic for exotic/small animals. Thank you Dr Christine Mysyk who helped us. I took my 2-year old hamster to this clinic couple weeks ago; sadly he passed away after a week. With my many years of experience with hamsters, you cannot expect much from a Vet as they are small fragile animals. Bringing my hamster in is to see if there's anything to ease his discomfort, wasn't expecting to fully heal him nor I would let my hamster go through a surgery. Dr Christine was very patient and detailed during my visit, called me twice to follow up and found out he passed away on the 2nd call. Bill was not cheap for the visit & diagnosis, but when was vet bill cheap anyway? I appreciate the Options Dr Christine provided, allowing me to Know and Choose how to proceed. Thank you again Christine and your team

Jan 31, 2019
My rabbit has been going to Arbutus West Animal Clinic for several years and the staff have always taken such great care of her. She had many challenging and complex medical needs that required regular surgery. Their knowledge and expertise, especially in relation to the unique needs of my rabbit, was a great reassurance to me. All of the staff - front desk, technicians, and veterinarians - are exceptionally caring, compassionate, and professional. I will always be grateful to Dr. Burstyn, Dr. Buckner, and the entire team for their dedication to providing the best care possible to my rabbit.

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Mon:9 am - 6 pm
Tue:9 am - 6 pm
Wed:9 am - 6 pm
Thu:9 am - 6 pm
Fri:9 am - 6 pm
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