Loch Lomond Veterinary Hospital

I loved the service I received. They are very knowledgeable and explained what I needed to know about my new pet. I will be going back here in the future for sure.

I find the staff to be very unfriendly. They don't seem to act like they really care about animals...just money. Not that I think vets shouldn't charge etc...I just think that for the amount they are being paid for their services, they could at least ACT like they care about animals and be a little friendlier to the people accompanying the patients because they are ultimately the ones that decide where to take their fur babies and hand over hundreds and even thousands of dollars for their medical care.

Some good and some bad here. The upshot is that they saved my cat and got him in pretty quickly, and for that I'm grateful. Upsides: -> They saved my cat, and that itself makes me eternally grateful to them. -> They booked an appointment on same-day and did not charge an emergency fee for it. -> They had easy set up for a payment plan through a loan company that deals in loans for pet bill payments, am able to use this elsewhere as well. Downsides: -> I was quoted both a high price and lower price, and it does not seem that much effort was made to try to keep the price low and reasonable -> I find a few of the staff to be a little less warm than I would have expected with a the exception of one person who was very very kind and seemed to care about the animals and was comforting. -> They forgot to give my pet a dose of medicine and gave it last second, so that doesn't instill great confidence. -> Trying to get information on all this stuff from them is a bit painful and clumsy, they don't exactly seem like they're working as one unit and seem disorganized, and a lot of asking back and forth between them about how something works. -> They are a little frustrating to deal with as a pet owner who has never gone through this before as I got the sense that they may have been expecting me to know a little bit more before hand than I did, but I think that they should probably be fully prepared for newbies that come in that are seeking assistance and who do not know what to expect. -> After I had to take my pet to an other location for emergency help after the problem seemed to complicate, the other vet seemed to scratch their head at one of the drug choices of this vet and decided to alter the prescription. Again, does not leave me terribly confident. -> The other vet (Hampton at 510 Main Street) seemed much more compassionate towards (Even in the middle of the night for an emergency call!) the both of us and seemed to really try their best to offer the best balance of care and tried also to keep costs from becoming silly. All in all, I don't want to swing too hard at them because I know they tried, it's just that I don't believe that this could be called, in all honesty, a 5-star experience, and I know that other clinics such as the one located in hampton and the fairvale animal hospital both have good to excellent reputations for their prices and amazing service, respectively. I think that bringing your pet here for treatment in an emergency will save your pet's life, but I think that if it isn't as urgent and one of those other two locations are available and accessible, you might have a better experience there.

Great last minute response after hours service for our pup in crisis. Thanks so much.

A great place to bring your pet. We've recently discovered this vet after years of patronizing others in the Quispamsis area. It's a bit small but they take good care of all their guests and are priced lower than anywhere else in the Saint John area. Just recently had to have our older dogs teeth removed and saved ourselves $2200 compared to other vets in the area.