Chester Valley Veterinary Hospital

I brought my dog in due to patella luxation, the vet as well and the assistant were very compassionate towards my animal and did what they could to help put him at ease. I have been to 4 different vet clinics in Anchorage and this is one of the cleaner facilities I have been too. I appreciated the help/concern and scheduling was simple, they got me in next day.

I selected Chester Valley to treat my cats chronic itchy ears due due to the proximity to my home, choosing to give the benefit of the doubt when it came to the other negative reviews I saw prior to the clinic visit. This is something I consider to have been a mistake, and I feel it is very important to provide awareness to other potential visitors/patients on the level of care that they might receive. During the clinic visit, the vet was very verbally pushy in regards to scoping my cats ears that day, despite concerns about the invasiveness, cost, necessity, or planning of this procedure. This was not reflected on the paper records that were provided to me, but I assure you, the verbal conversation was quite different. In addition, this same vet also insisted verbatim that cats cannot sneeze. Yes, you've read that correctly. She did not say this as a joke. That is the wording she used verbatim... "cats can't sneeze". In follow-up communication, the clinic blatantly refuses to acknowledge that this was said, and instead refers to the paper records which do not reflect the verbal conversation that took place. She prescribed medication, which I used according to her directions. However, we did not return for the "recommended" follow up care as I did not trust the clinic based on their insistence that cats are incapable of sneezing. I put "recommended" in quotes to further highlight how pushy/aggressive she was to have a scoping of the ears done right then and there. For me, these two things alone call into question the level of care and professional knowledge of the vet and associated clinic. In addition, this clinic's communication when faced with a negative review has been nothing short of poor. Instead of actually addressing the issue at hand, they have repeatedly had my reviews removed on a technicality and went out of their way to send a personal email informing us that we were not welcome back at their clinic. Luckily, and I'm sure it goes without saying, we had absolutely zero intention of seeking treatment here again. The handling of the clinic visit on top of their management of social media/handling negative reviews doesn't bode well for me in regards to their professionalism or reliability.

Took good care of Pepper

The staff members have taken care of my (parent's) geriatric pets with true compassion. We took them to a "big" hospital only to be told to do the same tests over and over and not listening to the real problem. No improvement and paying hundreds of dollars for nothing. Dr. Kesting took the time to really pay attention to the concerns of my dogs and goes over the plan with care. When one of my pugs passed away, we notified them of her passing, and out of no where we get a card of condolences. The staff members felt our pain and were compassionate about the whole situation. We still continue to see them for other dogs and they continue to take care of us each time. I love that they are a local business and also do volunteer work for the community. I've also seen staff members off of work and they were just as kind. Thank you Chester Valley! They also have a good deal for a bath, anal gland expression and nail trim, but I'm pretty sure not in that order (lol). My pug and Chihuahua go there about almost monthly for that! Support local business!

Aw man some of these reviews are horrible sounding but I thought we had a great experience here! We moved to the Anchorage area last summer and after making the long drive from Georgia to Alaska, we had to bring our 1 year old French Bulldog to a vet immediately when we arrived. I loved our vet in GA and was so worried about finding a new one here. I called around to see who could get us in and they told me to come on in whenever. They were very accommodating and also worked very hard to make sure she was taken care of even though we did have a budget that day. The most assuring thing was when the vet mentioned before I could, her being a brachycephalic breed and making sure to follow the correct protocol should there be any need to sedate. Phew!! Sigh of relief that I didn't have to worry about her breathing issues and I immediately felt comfortable. All in all, great experience and we will be back in a few months for annual check ups!