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Avian and Exotic Service, Health Sciences Centre, Ontario Veterinary College, University of Guelph

Avian and Exotic Service, Health Sciences Centre, Ontario Veterinary College, University of Guelph

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4.2 Google Review
28 College Ave W, Guelph, Ontario, N1G, Canada
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Jun 22, 2017
Booked and came all the way here to see an ophthalmologist as my doctor couldn't exactly tell what was wrong with my babys eye. When I came they took me in, did the basic assessment with the student, then the nurse came in and told me I would have to book to see the eye doctor on another day as she's too busy today with appointments. Big long argument about how I had specifically booked an appointment in 2 weeks time to see the eye doctor and that it wasn't my fault if the secretary didn't properly write down the information. In the end the eye doctor seen the bird- said that they couldn't tell what was wrong with him and that was it. They charged me for the appointments more than what the secretary during the booking told me it would be. When I was told to wait in the waiting room for my prescription- me being the only one in the room along with another person - I had waited for 45 minutes until I went up asking for a prescription that I was supposed to get 35 minutes ago. They had it on the counter the whole time. They knew I came for my appointment 2 hours ago - & neither of the two receptionists could ask why I was waiting so long now... It was all so unprofessional. I will never be going back there again. The service from the receptionist are terrible but the angry nurse who thought I had no right to be angry was also just as bad.

Jun 16, 2018

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Opening Hours

Mon:8 am - 4 pm
Tue:8 am - 4 pm
Wed:8 am - 4 pm
Thu:8 am - 4 pm
Fri:8 am - 4 pm