Clappison Animal Hospital

Great experience - friendly and knowledgeable staff. I called them on a Sunday because my dog was exhibiting abnormal behaviour, with several alarming symptoms. We were given an appointment in 30 minutes from when we called. We waited an additional 15 minutes, but considering we were a walk-in, totally understandable. The vet was great, super professional and detailed with her diagnosis and explanation. I would definitely recommend this animal hospital for regular visits and definitely for emergency care.

Dr. Mary is the best !!! She took us right away without an appointment when Harley was very sick and called us the next day to see how he was doing. This place really cares about animals. I've been taking my dogs there for over 10 years now. Highly recommend them 😊

Normally, Bertie and I have a pretty positive experience here. They are quick to accommodate and have great hours. One thing that is a challenge is that every time we have been in, in the previous two years, we haven’t seen the same vet. So, it is difficult to develop a trusting relationship. I find the manner of the vets inconsistent - never unpleasant but sometimes lacking something. Here is an example: Today at the clinic, I brought Bertie in for an eye exam because I believed she had a bacterial infection. They accommodated me in the morning for a 1pm appointment which was great. The reception was very friendly. However, when I got there, unfortunately the vet on call did not introduce himself when he came into the exam room. He was pleasant and patient with Bertie, who was very nervous about having a light shone into her eyes, etc. However, I felt like he was too persistent in trying to make her do something that was making her extremely anxious and, it seemed, for little benefit. He also wanted to check for scratches on her eye using flourscein, even after I told him the discharge and redness in her left eye had spread to both eyes in one day. He was not communicative. I was uncomfortable, not wanting to undermine but also wanting to advocate for my dog. In the end, she was prescribed eye drops for a bacterial infection. I was charged $80 for the exam, $35 for the flourscein, $46 for the drops plus tax. It was roughly $185 and the only real benefit were the eye drops. I understand that there is a standard of practice, and certain protocols that need to be followed, but when it is fee for service operation there are a few expectations I have as a client a) if there are exam costs associated with the visit they need to be communicated to the client beforehand and b) know when to stop... why are you holding my dog down forcefully to put flourscein and a light in her eye, when I have communicated the issue and the discharge and redness are evident? After this visit, I just felt taken advantage of and I honestly don’t feel good about going back. It is too bad because my impression to this point has been more positive than this. I realize vets need to make a living - and I don’t resent that. However, I felt like we were taken for as much money as they could get from us, and that doesn’t sit right. I hope that management reads this review, and takes my feedback into consideration. - Bertie’s Mom.

Clappison’s has taken great care of our pets over many years. From daily phone calls from the vet to check on a dog who ate chicken wings to compassionate advice at the end of our beloved cat’s life, we’ve really appreciated how our pets have been cared for. The photos from the dog daycare make my day.

Was very accommodating and got me in fast. Friendly staff. Thank you Kona is doing fine now with his eye infection.