Burlington Veterinary Emergency & Referral Hospital

My cat Steve had a very weird situation requiring emergency surgery. I took him to his regular vet, who referred us here. From the very first moment, this hospital was exceptional. We were seen promptly (went straight from our regular vet), Steve was well looked after during his stay, and multiple vets contacted me to keep me updated and explain everything that was happening. The cost is appropriate for the care, and I liked that the estimate given was a range. The estimate also turned out to be higher than the final cost, which gave me a nice surprise in the form of a $280 refund when I picked Steve up. What really stands out for me is that they allowed me to occupy an exam room for a good 5-10 minutes so I could visit Steve during his 48-hour stay. As busy as this place is, it's so wonderful that they still manage to prioritize the social and emotional needs of their patients (and the emotional needs of their patients' owners, lol). Steve is home safe and feeling so much better. His incisions are beautiful and he's feeling relaxed and affectionate. His biggest issue is that he's in Cat Jail for the next four weeks. I am so grateful for the hard work and expertise of this team, and I would definitely trust them with Steve again.

This is a wonderful vet and with all amazing staff. I went there midnight as my cat had a heart attack. The staff tried their best to save him, but we sent him too late. My loved cat passed away. However I really appreciate their support and empathy during my hard time. Today I received a card from them with signature and make me tearing.

I cannot say enough amazing things about this emergency hospital!! We came in tonight because our 11 year old dog, Hugo has had a horrible stomach for 4 days now. Everything he ate went through him, and then he just stopped eating all together. From the minute we walked in we were shown so much care. The vet tech we had was so kind and patient. Hugo is a Rhodesian Ridgeback who is extremely stubborn.l so he needed to be outside on his bed. They came outside to do his vitals and just made him comfortable. When it was time to meet with the vet, I think her name was Carissa (I wish I wasn’t so upset so I could have remembered better) she also came outside as well to make Hugo comfortable. She explained everything, gave us the pricing of any extra testing and asked if we were comfortable with the test. She was so kind and you can tell has such a love for animals. By the time everything was said and done we went home with medication and most importantly a peace of mind that our beloved pet was going to be okay. This place deserves 1,000 stars! Thanks again for all your hard work.

Never went to the clinic but I called twice. Both times the representatives were extremely helpful. They explained they cannot speak on behalf of the vet but gave me enough guidance until the morning to go to my normal vet. Highly recommend. Extremely helpful, professional and care for your animals. More than any other clinic would in the area!

Last night, my dog was trying to poop and he was straining and when I had a look I noticed something was stuck in his anus. I tried to gently pull to see if I could remove it, and it was stuck and the skin on his anus was pulling as I tried to remove it. I immediately stopped and unfortunately my vet was closed so I brought him to this emergency vet. We checked in and waited about 10 minutes. A woman came out after the 10 minutes and came to grab him, annoyingly looked at me and said “what’s his name?” And took the leash. He’s extremely anxious, and I said am I not going with him? And she said no. They took him back and within the first couple of minutes, I heard him howling and crying. Because he is extremely anxious, I can recognize his howl when he is left alone. He is not crate trained. I asked the front desk person if he was alone, and she said no he’s with people and brushed me off. For 30 minutes we sat there listening to him cry and howl. I asked her again if he was alone or in a crate. I explained that if he wasn’t being seen by a vet yet, could he please wait with me. She seemed annoyed and said she would ask but “probably not”. After a few minutes she came out with him. he was EXTREMELY DISTRESSED and there was diarrhea flying everywhere all over the floor as he ran over to me. His leash was covered. His tail was covered. He was obviously sitting in a crate, and since something was STUCK IN HIS ANUS, HALFWAY IN HALFWAY OUT, from the constant barking, poo was just trying to come out and going everywhere. I was horrified. I started crying immediately. How could they let that happen, 30 minutes alone in the crate covering himself in his own POO, after I already voiced my concerns several times???!!!!!!!!! I went to a nearby vet that was open a little bit later and I was seen right away. I was able to stay with him. DO NOT TAKE YOUR DOGS HERE!!!! They have ZERO compassion. I believe they are corporate owned. Please go somewhere else.