The good, the bad, the ugly…
The good: If you are looking for a vet to do the standard normal things (vaccines), this is your place. The staff was able to help making appointments, and administering the vaccines, and a few members knew a lot of the ends and outs.
The bad: they never told us the full amounts we would need to pay. When we called and said we needed to have our dog get their annual vaccine, and it was their first time seeing the vet, they only mentioned a $125 fee, when checking out it shot up to $300-$400.
The ugly: it seemed every time i would begin the checkout process, i had to be rang up twice and be refunded. After the first mishap with this, the next time, i stood around a little longer and waiting to be called on to pay. Low and behold, once i paid, there was a problem, such as something not being added to my invoice. Its like no one was talking to each other.
Lastly, although the team collectively knew a lot, i had to multiple times verify information. I was also leaving the country, and asked about how they would send me the results of tests completed, i asked about which courier service would be used, so i could track the package, i was told they used Purolator, and could possibly get tracking. In the long run, the results were sent via canada post, and no tracking was available. I would have gladly gotten a prepaid envelope, to have the results shipped more securely.