Spadina Animal Hospital

BEWARE! Bait-and-switch pricing on your Pet’s estimate. On July 20/2019 – they estimate $435.76 for my pet’s surgery. The very next day, July 21/2019, the estimate is “updated” to $852.14. Same pet, same procedure. The only thing that changed was the price. I am not making this up. I have saved copies of both estimates. This vet is running a complete scam! You are better off visiting Harbourfront Animal Hospital at 370 Queens Quay West. Unlike Spadina, they are honest and have integrity. * Response to Owner’s response: It’s true. I did request to be paid the difference between the first incorrect estimate I received and the higher price I had to pay at another clinic. This would have made things right and not necessitated my original review. Regarding the situation described by the vet. - It’s true. I am not a client of Spadina Animal Hospital and they have never examined my pet. - I called on a busy Friday (not Saturday) and requested an estimate. - How is it the customer’s fault that one of their employees “erroneously sent an estimate for the procedure prior to it being reviewed by a veterinarian.”? It was an official estimate on their letterhead. + They forgot to mention that I received the estimate Saturday morning and I called the employee to thank her for such a competitive quote. She said that I was welcome and she would try to book me for the coming Monday. - I was in no way verbally abusive. The option they offered was a 10% discount. It’s true that I declined this. Ask yourself, wouldn’t you decline this? Blackmailer, eh? Name calling is not beneath this vet. Read over the situation described above and decide for yourself. Is this good business practice?

The vets and all staff members here are so caring about all the animals that come in. Even when my baby cat started biting them during blood work, they remained very professional! Keep up the good work... Am very glad that my kitty is in good hands.

Dr. Julian and the staff at Spadina Animal Hospital are excellent. Dr. Julian is always so helpful and great with my dog, he makes me as a dog owner feel comfortable that she is in their hands and is always cared for. After visits Dr. Julian and his staff have reached out to me and made sure my dogs doing well after any procedure. The staff are always very kind, helpful and answer any questions or concern I've had. I always leave there feeling comfortable knowing my dog is receiving the best care. I highly recommend this animal hospital.

We so badly want to love this vet. It's close and convenient. The couple of vets we've dealt with are terrific, even taking the time to help over the phone. Going above and beyond. That being said we are constantly forced to be disappointed by reception. They often forget our requests, forcing us to call multiple times. When asked why - they complain about their jobs, saying that they need more people hired, it's too busy, all with an annoyed tone. They have actually told us across the span of multiple visits that there is a quick turnaround in staff. We find ourselves often looking at each other shocked at how unprofessional the staff can be. It all leaves much to be desired.

Very comfortable experience; took care of my cats very well and was able to answer all my questions. Very patient with me. Will make this my primary pet vet!