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Central Toronto Veterinary Referral Clinic

Name: Central Toronto Veterinary Referral Clinic
Address: 1051 Eglinton Ave W, Toronto, ON, M6C 2C9, CA
Telephone: (416) 784-4444
Price range: $$$
Rating: 1

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1051 Eglinton Ave W, Toronto, Ontario, M6C 2C9, Canada

(416) 784-4444 www.ctvrc.ca

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Reviews

Susan Manna

3 months ago

Read Reviews on YELP

In a need for urgent care, we reviewed the GoogleReviews quickly - never thinking Yelp could have more reviews that would warn us of circumstances where the billing took precedence over the animal's needs. Unfortunately, here I am sharing our story and warning of pressure tactics. They must have pressured me with euthanasia discussions at least 5 times that night - they repeated the same treatment for hours with no change and never disclosed that they couldn't provide critical care capabilities, but invoiced me as such. We only figured this out after the fact In a matter of just a couple of hours, my bill climbed from $2200-$3000 to $5950 for 2 days and then back to $4350 for just one horrifying night. .Never in a million years, did we think that a vet in morning would echo the same recommendations of euthanasia and then go on to adjust the bill and discuss the billing in more detail than her reasons for euthanasia .Preserve your animal's dignity and spare yourkidsthepain

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vincent b

May 8, 2019

Yesterday night my dog, Monkey, had to be put to sleep here. We brought him in and the receptionist was so kind and understanding, and waited patiently for me to be able to talk when I was crying. The doctor was also kind, compassionate, and honest. The staff was just great. Because of them we handled the situation much better than we would have without their support and patience. We never felt rushed even though they were overwhelmed with patients that night. They even kindly explained to us what happens to our little guy afterwards and put those fears to rest. Price wise of course it was a little more than our regular vet, but honestly for a 24 hour emergency clinic it really wasnâ€™t that bad in my opinion. Side note, for the short while we were there a lot of people were extremely rude both in person and over the phone. Please be kind to the staff, theyâ€™re doing their best and are only human. They go through a lot too.

Alexandra C

May 4, 2019

I received great service for the pup I was dog sitting. Anyone who complains about the price of a vet, you shouldnâ€™t own a pet. That is something people really need to think about prior to owning a pet. They tell you all the fees and ask if youâ€™d like to go ahead before going forward. They do not force anything on you. Iâ€™m very very happy with the friendly staff and vet that saw Lucy. Thank you.

Melanie Bothe

May 9, 2019

THE WORST CUSTOMER SERVICE EVER!!! I brought my pet in as I was recommended here for an emergency, they made me wait two hours before seeing my dog. Then when they finally gave me a room, my nurse kept leaving without saying. At one point she left for about 20 minutes and I was just waiting there crying with no update to how my puppy was. They donâ€™t seem to care about you OR your pet. This was the worst experience Iâ€™ve ever had with customer service. I would not recommend bringing your loved pet here. Shame on these nurses.

Andre Jodat-Danbrani

Feb 16, 2019

If you need to go here, it's never for a pleasant reason. But the staff at CTVRC are the picture of professionalism and compassion. They will always accommodate your pets needs, and will administer the best of modern veterinary medicine. If your pet must be put down, the staff here will attend to your last moments together in the most sensitive and professional manner. Your pet will be well-cared for here, just be aware that emergency veterinary care is expensive.

Chris P

Apr 21, 2019

Amazing and caring Vets, other staff members. They all have caring and compassionate attitudes towards their clients. Great place to go.

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