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Hartzel Animal Hospital

Name: Hartzel Animal Hospital
Address: 50 Hartzel Rd, St. Catharines, ON, L2P 1M5, CA
Telephone: (905) 685-7349
Price range: $$$

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4.5 Google Review

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50 Hartzel Rd, St. Catharines, Ontario, L2P 1M5, Canada

(905) 685-7349 www.hartzelanimalhospital.com

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Refresh Reviews 4.5

Nadia Potter

Feb 15, 2019

I cannot reccommend this place enough. The staff are incredible and they do everything they can to accommodate your schedule - theyâ€™re even open Saturdays. I have had the pleasure of seeing every vet in this office and can comfortably say that they are all amazing. They take the time here in every way. They never rush you during appointments and theyâ€™ll often call and follow up with certain issues. I feel like my business is important to them. Seriously, if youâ€™re looking for an HONEST vet office with heart and service. Go here. Theyâ€™re truly amazing.

Yes Sir

Mar 23, 2019

It's your average veterinarian office. I've been to a few, and this office seems to be on par with the others. If you've ever set foot in a vets office, this looks just like that office. :) My only real complaint is that they tend to tack on at least one hidden expense per visit. Example : So if you're quoted a price for the visit itself, plus a fecal exam over the phone, you have a pretty good idea of what you'll be spending. But when you get there, the vet(s) will examine your cat & typically end up upselling other tests/exams. It's a bit of a deceptive practice IMHO. Whenever I go, I make sure I have at least $100 more than what they quoted me. The doctor that I dealt with was very knowledgeable, friendly & she was very patient with my cat. I could choose to find another vet, but I'm happy with the staff at this office.

Adrienne Tyndall

Mar 19, 2019

Everyone is so amazing with my dog! I live in welland now, but will always continue to go to see Talula's friends at Hartzel :)

Brandy Freeman

Nov 16, 2018

Visiting from out of town and brought my Boxer in for an examination on his eye. I was told that no problems could be seen visually but that she would prescribe an antibiotic with steroid as a precaution. I put these drops in his eye 3x per day for 10 days. Since treatment his eye has not healed and we ended up taking him to his regular vet once we returned home to find out that he has an ulcer and what was prescribed is the worst thing to put on an ulcer, to the point where he may need a surgical procedure if the new course of action doesn't work. I called to inform Hartzel and the vet basically blamed us without actually saying the words. She danced around it trying to imply that he probably did this to himself after the fact. She did not offer us any type of refund. Only a ''no-charge recheck" if we're ever back in town. I'm curious to know why that seems like the right thing to do? A no-charge recheck when he's being seen and treated by a superior veterinarian makes no sense to me and I think it's very bad customer service to put the blame on us. NOTE: there is a simple dye test that can be performed to identify scratches or ulcers on the eye and this was not even offered to us...my poor dog has been suffering for WEEKS now because of this.

Liz Franklin

Nov 6, 2018

I have been taking my small dog here for 9 years now. I find the vets friendly, personable and good with my pet. They send me friendly reminders when my dog is due for his annual shots and keep accurate records on the computer. They always give you a copy of the bill which states dates in the future too when shots are due. Sometimes the waiting room can be crowded. The odd time I have found the Counter staff to be abrupt and brisk....not sure what their problem is....this is overshadowed by the excellent care of the vet for my pet.

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