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Grand Island Small Animal Hospital

Grand Island Small Animal Hospital

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3.9 Google Review
2323 Whitehaven Rd, Grand Island, New York, 14072, United States
(716) 773-7646 www.gianimalhospital.com
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Mar 29, 2018
The staff here are absolutely amazing! I can't begin to put into words how thankful grateful I am for everything they did to help me and my fur baby. The staff was very very helpful and understanding, and took phenomenal care of my poor kitty and myself helping in any way possible. Absolutely above and beyond anything I could have hoped for. I can't say this enough but, THANK YOU ALL!!!!! I truly appreciate everything you guys did!

Jun 26, 2018
Almost a year ago I took my dog in to have her tooth extracted, they killed her. Now they have a collection agency after to pay $2500 for what? Killing my dog? Great place to have your pet put down, though they seem to be a little overly jealous about it. Horrible people.

Jan 2, 2018
What people need to understand about emergency services is that they cost more because they're the only game in town at that point and they have a ton of overhead if they're to staff their practice 24/7/365. Yes, you're going to pay more, but if your pet is in crisis, what's your option? I had to bring my cat in on Dec 31 because my regular vet wouldn't be open until Jan 2. I was the only client while I was there (our visit lasted about an hour). We were treated with care, we got test results back during the visit, necessary medications and follow-up care advice. It cost a fortune-- but without it, my cat wouldn't have made it to Jan 2 without suffering severe internal organ injuries. Pets cost money, and sick pets cost more money. Thank your lucky stars that there *is* an emergency vet with advanced technology around to help in life or death matters. There was a front-office person, at least two techs, and at least one vet in the office on a day when I very well may have been their only client, and believe me, I'm more than happy to cover a fraction of their salaries for that shift. My cat is doing better thanks to their treatment, and although he still has to see his regular vet today, at least he's going in conscious with some energy instead of as a lethargic, malnourished, pained bundle of fur.

Jul 5, 2018
Very helpful and very knowledgeable staff. Thank you

Mar 20, 2018
Do not take your pets here! Reading some of these negative reviews I can completely relate. There is so much more negative to add to the story, but here is the short version. Techs are great and sweet, other veterinarians there are great as well. Owner and his son are just terrible. I see why so many people complain about their customer service. The owner himself told me he continually has a lot of new staff; maybe if you learned to work better with others you wouldn’t have a continual staffing issue. I really hope the veterinarians currently there can find a better establishment to work for. I buy my dogs medications online and the owner likes to make it as hard as possible for you to do this, since he is losing your money. Most places just approve the purchase via phone or fax, but not here. They won’t even mail the script in or mail it to you, you have to go in and pick it up (I live 30 min away). Then when I told them I ordered 180 pills, they wrote the script for 60 and put in my chart I couldn’t get more until my dog had blood work done. Why does my dog need blood work? She was in less than two months ago, the great female veterinarian said my dog looked great! The meds in question are because my dog leaks urine, she has been on these meds for 5 years and will be on them for life, it’s not a big deal at all and has nothing to do with blood work. But they want to get my money somewhere since they won’t be getting it for her medication. I am not paying for frivolous and unnecessary testing for my dog or putting her through an unnecessary blood draw. What ever happen to caring about animals? Looks like the owner only cares about getting your money and if he isn’t, look out! I have never spoken with such a rude (supposed to be professional) person. He even said to me well send in the script for 60 pills they will give you the 180. I mean the guy doesn’t even make sense or have logic of any sort. How is he doing surgery on our animals?!? Obviously I do not recommend them at all!!!

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