Ford Road Animal Clinic

Horrendously terrible vet. Incompetent from the top down. And we were 10+ time loyal regulars and still got screwed over by these greedy, incompetent people who can't see past their bottom line. Firstly, they simply FAILED to write down an appointment we made with them over the phone. Unless their suggestion is my entire household is clinically insane, I think its safe to say myself and my mother remember calling them on Monday and making this appointment for 10:30 AM Friday. Unfortunately, the incompetent lady on the phone couldn't do her job and write the appointment down, so she tells my mother "We can't see your cat until after every person in the waiting room" which would've taken well past noon just to START when it was a 10:30 AM appointment. My mom did not have 3+ hours to devote to what usually is a 30-45 min appointment, so had to leave. We were upset, but not gravely. We simply called a new vet who agreed to see us immediately down the road. Okay, no problem. But they wanted my cat's medical charts. So we asked the WONDERFUL, friendly (Sarcasm) folks at Ford Rd Animal clinic to send the charts to our new vet. Their reply? "Sorry, we can't do that until you pay for the medicine you ordered on file." The catch? We couldn't PAY for the medicine until it arrived at the vet....in another week. So they were literally holding our medical charts hostage on a 60 dollar ransom just to protect their own bottom line, at the expense of better health coverage for my cat who could've benefited from his new vet seeing the charts. We've now ordered the same medicine from our new vet, who offered us more convenient options for administering it (a gel rather than a liquid), options which were never offered by the Ford rd Clinic. Perhaps they simply lack the reach to offer options. This is all besides the utter failure to help and diagnose my cat by the vets themselves over many months. I would not rate a vet poorly for that alone as I understand not all medical cases are easy to solve, especially with the small budget we had to spend. However, in addition to this absolute nightmare today, its safe to conclude that this vet is beyond incompetent and best avoided for better options in the area. Good luck with your pets.

Dr. Lapshan and his team are terrific. Very knowledgeable and compassionate. They have taken great care of two of our dogs over the past 20+ years. I highly recommend them.

I had to put my 13 year old dog to sleep and have him cremated and I couldn't of asked for a better team of people to support me and comfort me through such a hard time. I really appreciate the love and dedication that everyone gives at Ford Road Animal Clinic .Thank you

I been going there for 5 dogs we had during our lives so far. They are nice people.

Recently my pitbull Josie needed life-saving surgery but because we did not have the money they basically sent us on our way and said sorry your dog's going to die. They were very pleasant people but they didn't care about my dog like I thought they would