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Banfield Pet Hospital

Banfield Pet Hospital

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3.7 Google Review
1116 S Rochester Rd, Rochester Hills, Michigan, 48307, United States
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Jan 6, 2018
Vet was very helpful and answered all my questions. Staff was very helpful also and took good care of my kitten while giving her vaccines and exam :)

Aug 12, 2017
During my visit to the pet hospital, the staff encountered a computer error which caused me to be charged for services that should've been covered by my pets preventive care plan. Brianna went above and beyond to sort this out, calling corporate, getting in touch with her off-duty manager, and was calm and collected the whole time. I highly recommend this location.

Dec 23, 2017
These people do not know what they are doing. Brought my sick cat in for what seemed to be a UTI or bladder infection. They felt her stomach and said it was not that and wanted to run $500 in tests saying it could be heart problems, blood clot, etc and kept insisting it was not an infection. I insisted they give me antibiotics at the advice of a friend whom fosters cats and 7 days later my cat is almost back to normal. DO NOT TRUST THESE PEOPLE WITH YOUR PETS!!

Jan 16, 2018
We had an 11-year-old Chihuahua Pomeranian mix named Poncho that was very healthy before I took him to the Veterinarian in Michigan to get his Rabies Vaccination. That was in February of 2017. From that point on his health started to decline. We took him back to the Imlay City Vet because he was not eating and was acting Lethargic. The doctor said he had Pancreatitis caused by the food he was eating. She would not admit that the Rabies vaccine could have something to do with his condition. She told us that he needed to be on fluids and that we could leave him there but no one would be there to watch him at night. We did not think he should be alone so, that evening we took him to the Wilson Vet Hospital in Romeo. They did blood work on him and said that he was in complete kidney failure NOT Pancreatitis. Doctor Wilson told us we should just “put him down” (So Cold Hearted) because we would need to give him fluids at home and we would not be able to do it because he was too mean. If the Doctor saying that did not wrench our hearts enough, while he was in there one of the interns fractured Poncho’s jaw trying to give him oral medicine. No one at the Wilson Veterinary Hospital apologized or claimed responsibility for what happened to his jaw. They did do x-rays on his jaw free but Geez that is the least they could do. They charged us for the rest of it, though, around $700.00. We had to give him fluids through a syringe every day for the rest of his life to keep him hydrated and to keep his kidneys from working as good as they could. There is a test that the Veterinarians do not to tell you about, it is a called Titer (Tighter) test. It measures your pet’s immune system level. A rabies shot is a booster shot that boosts your pet’s immune system. Every 3 years your pet is supposed to get this shot but sometimes this shot is in their system for 7 to 10 years. Therefore, your pet should not need a shot. Unless the Titer (Tighter) test is done, you never know what their immune system level is and unless you know that, the Vet will give them a booster weather they need it or not. I never knew about the Titer test. The Vets never told me about it and I think if Poncho would have had it, it would have saved his life. The shot he got was directly responsible for his death. I blame the Veterinarian’s for not giving us the option to get this Titer (Tighter) test. He was too small of an animal to have all those vaccinations in him. Poncho was like a baby to us and our hearts are broken because he is gone. We lost him August 14, 2017. A part of us is gone forever. Please, if you love your pets, do not believe that you have to give your pets these vaccinations every year or 3 years. Have the Vets give them a Titer (Tighter) test to see if they need them. Go on the Internet, look it up, and be informed. It has been almost 4 months this we lost Poncho and the pain and hurt is still here. I confronted the Imlay City Vet about the Titer test and they told me “The State doesn’t recognize the Titer Test”. OMG, they are more concerned about what the State of Michigan thinks than the health of our pets. The only thing they told me after asking about the Titer Test and how the Rabies booster destroyed his kidneys was, “He had weak kidneys”, unbelievable. No compassion, No responsibility for what happened to him. My wife has just learned of two more pet owners that lost their pet or had them harmed because of this Vet. One said the vet killed their pet but WE don’t know why yet and the other said that they took their dog in because it had a haze over its eyes. The Vet refused to see the dog and by the time they got him into another vet, he was blind. We do not need Vets like this taking care of our pets.

Jun 27, 2017
My dog has heart problems and I had to take her to the animal ER Thursday night. I called Sunday because she was coughing badly again and the ER vet said to follow up with their normal vets as soon as we could, but if she starts coughing try to get in asap. I called Sunday morning explaining the urgency of the situation and asked if she could be seen that day. They told me no and to call around anywhere else, but they aren't going to see her. I then called the Rochester Banfield. I said I needed to put her back on a wellness plan to cover the visit etc. On the phone they apologized for Troy and said to bring her in at 10AM (the time the vet comes in). When I got there they took me immediately, took good care of my dog, listened to my concerns, and didn't charge me! They were more concerned with my dog's health over money and said when she is feeling better bring her in and they can put her on a plan. But in the meantime all of us focus on getting her better. She said if my dog keeps coughing to call and they will up the dose without having to bring her back in. The Rochester Banfield truly cares about their patients/pets, but I can't say the same about Troy. DR WHEAT IS AMAZING

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Opening Hours

Mon:7 am - 7 pm
Wed:7 am - 7 pm
Thu:7 am - 7 pm
Fri:7 am - 7 pm
Sat:7 am - 7 pm

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