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IRIS

IRIS

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3.2 Google Review
3625 Shaganappi Trail NW #unit 8, Calgary, Alberta, T3A 0E2, Canada
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May 3, 2018
Fantastic experience at IRIS! My grandmother saw Dr.Meloche and he was very thorough and knowledgeable. I browsed at the glasses and the staff member helping me was very attentive and gave great suggestions. I will definitely be returning to IRIS, the overall environment and every interaction with their staff members was very pleasant.

Apr 17, 2018
this was not my first purchase from the IRIS as I have purchased glasses from IRIS downtown location (very good by the way). I have ordered Tom Ford frame with lenses at the end February 2018. after one week i received a call that my glasses is ready and I can pick them up. When I came to pick up the glasses, I discovered a defect on the frame (very rare for Tom Ford frames) and that they did not do the correct coating for my lenses. The lady was very rude trying to explain that the frame is not a defect and this is normal. that did not fly so i did request a new frame and a NEW lenses. after 1 month i received a call that my glasses is ready. another trip to IRIS, this time i was given a new frame but no lenses. I was told that lenses take a LOT of time to make. really 6 weeks? 1st week of April I finally was assured that my glasses are ready so another visit to the store. this time (after almost 2 month) glasses and frame was fine. However lenses had no Nikon certificate. How am i supposed to know that this is a Nikon lenses ( I always order Nikon lenses and requested them specifically). this time also staff tried to explain very unprofessionally that because this is re-do of the order that is why no certificate provided. really? the final thing that made me to leave this place on a very negative note is that they asked me to pay for the re-do of the lenses that was their fault. a 25$? I mean i paid 700$ for the frame and lenses together and 25$ is not gonna make me bankrupt but why would you treat a customer like this? In the conclusion I would never go back to the location again and would not recommend this place to anyone. Try to avoid!

Jun 8, 2018
Awful folks! Are bothered only about money rather than serving customers. They charged 10$ for a pair of nose pads that didn't fit my husband's glasses!

Jul 5, 2018
Stopped in for a quick check for an eye infection. Service was prompt. Optometrist was excellent.

Dec 14, 2017
Ordered two pair of prescription Oakley sunglasses at the beginning of October. From previous negative experience with IRIS this was a test to see what kind of service I would get. The man assured me the glasses would be ordered and that I could come in and give the deposit another day. I wait for almost three months and go in to see where my glasses are....... they haven't even been ordered yet. The salesman calls me a liar - that he never agreed to order the glasses without the deposit. I shake my head at the service and the rudeness....... if I can give a negative star I would.

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Opening Hours

Mon:9:30 am - 9 pm Today
Tue:9:30 am - 9 pm
Wed:9:30 am - 9 pm
Thu:9:30 am - 9 pm
Fri:9:30 am - 9 pm
Sat:9:30 am - 8 pm

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