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Hudson's Bay Optical

Hudson's Bay Optical

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3.0 Google Review
200 8 Ave SW, Calgary, Alberta, T2P 1B5, Canada
(403) 263-7583 www.thebay.com
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Dec 13, 2018
Crystal the manager is so good at adjusting glasses. Dr gervais is great

May 8, 2018
This location has to have the worst customer service I've ever experienced. The staff are extremely aggressive and rude. For example while picking out glasses, I had Kristie literally grabbing frames from my hands and putting them back on the shelf before I had even made a decision as to which ones to go with, because she didn't agree with the choices I'd made in frames even though I absolutely loved them. Then when I stopped in to check if the frames I'd ordered had come in (as I had been told a week and it was now over a week and a half) another staff member snapped at me and told me in an extremely rude tone that they hadn't been shipped and to stop coming by, as I'd be called when they were in. This had been the only time I'd stopped by so it wasn't like I was stopping in every day or every few days to check, and even if I was, no one should ever talk to a customer that way. I highly recommend you avoid this Bay Optical at all costs, as there are much better optical companies out there that will give you excellent service.

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Opening Hours

Mon:9:30 am - 6 pm
Tue:9:30 am - 6 pm
Wed:9:30 am - 6 pm
Thu:9:30 am - 8 pm
Fri:9:30 am - 8 pm Today
Sat:9:30 am - 6 pm