FYidoctors - Calgary - Varsity

We have been going to This Location for over 8 years. The service from the Doctors and Staff as always been professional and friendly .They have always spent the time with us to get a great pair of glasses that fit and work correctly. Always a great experience.

Way overpriced for an eye exam ($130). There are places in Calgary that do them much cheaper ($95). Overpriced products in general. I asked upon entering if they could check to see what I was covered for through my benefits and they insisted on ushering me through without checking. Eye exam went well and was the only reason I'm rating 2 stars. The eye doctor was friendly but mentioned Hylo drops ($40 dollars at their location but $25 online) and protective coatings ($$$ pushing sales). Get through to the front and they immediately begin to push sales of their frames and lens coatings. I again mentioned my benefits and told her I needed to know if they direct billed. Come to find out they do, however my benefits covered $100 and I ended up paying $30 out of pocket when I could have easily gone to another eye doctor in Calgary (down the street) who charges $100 or less and not had to pay out of pocket. The woman seemed irritated that I would not be buying my frames and lenses immediately. I recommend looking around at other places and don't let them pressure you into buying frames and lenses immediately after your eye exam. Also, you don't need to pay $130 for the eye exam when you can go down the street to Market Mall and pay $30-$40 less.

Recently went in for a routine appointment. Had excellent front end staff that were very good with my children and pleasant to work with. Very gentle mannered when dealing with trying to get my children to sit still to get proper results on the tests. Dr Sean Wilson was excellent with both me and my children and very informative. Excellent service and I would recommend them to anyone!

My appointments with Dr. Sarah Schoenthaler are nothing short of amazing. A previous review mentioned "Disneyland-level service", I would agree with that. However, service with the front end staff leaves me annoyed and frustrated. I ordered a pair of glasses on Dec. 27th and when I asked, was told it takes about 2-3 business days to have the frames sent out, lenses cut and be ready for pick up. That was a fortunately short wait period as I was out of contact lenses and my current glasses were not updated to my prescription so I was walking around impaired. I waited 7 business days and when I received no call or email about my glasses, I called the office on Jan. 5th and was told that they think it might be ready on Monday Jan 8th. Monday came and went without a phone call or an email. I called the office on Jan 9th for a status update on my glasses. Apparently they had arrived on Mon Jan 8th and when I asked why I wasn't notified the lady on the phone became irritated and told me I was already notified on Jan 5th that they would be in the office for Jan 8th over the phone so I should have known. Unnecessarily rude, and as I live across the city, by the airport I would not have driven down to their office based on "I think it should arrive on this day". My brother had a similar experience with his glasses. We bought our glasses together, and he actually ended up waiting 15 business days for his glasses. When he called to ask about the status for his glasses, he was literally told "Do not come down to our office until you get an email confirming your glasses have arrived". Well he went down to get some contact lenses, offhandedly asked about the status of his glasses and apparently they had been sitting in the office for who knows how long the whole time. We used to go across the city to this location because our doctors are amazing. But I think I'm going to look at other locations moving forward as the reviews all seem to indicate a decline in service levels.

Dr Wilson is great but I don’t care for the front end service. I was ordered the wrong contacts (ie not what the doctor wanted to put me into) and I didn’t know what the doctor had prescribed so I assumed that the staff was ordering correctly. I called back a number of times about the discomfort and they assured me that everything was fine. Finally I insisted on an appointment and they found the mistake. I wore the wrong contacts for 6 months. Yes, I was given a month of free lenses. But I was uncomfortable for six months and told that it was normal. I needed new glassses and I felt pressured into buying very expensive lenses from their office. When I finally got them 6 weeks later the lenses were extremely thick. They told me that it was the type of lens that I had purchased that was the problem and that for my high prescription they never would have recommended the “cheaper” lenses (but one of their staff did recommend them). So I paid the difference for the more expensive lenses and waited another 6 weeks to get them. When they came back they were still very very thick. I took them back again and they told me that because of the shape of my frames the lenses would always be thick. Not sure why no one mentioned that two months prior. So they put the cost of my lenses towards new glasses and I had to pay for frames. I waited another 6 weeks. My glasses now are ok and I do appreciate them trying to fix their mistakes but I feel I could have gotten the same at lens crafters for half the price and ten times faster. I would go back to see Dr Wilson but I will be vigilant in checking the contacts that I’m sold there and I wouldn’t buy glasses there again.