Hakim Optical Crowfoot

had a great experience getting glasses for my daughter at Hakim in Crowfoot. i liked that there was a lot of selection and good pricing. She got 2 pair for about the same price we were quoted in the mall.They billed my insurance for me so it made it easier to buy and we had the glasses in a couple of days. the staff was really friendly and fun. they seemed quiet knowledgeable.

Very happy with the service I received. New manager and staff was knowledgeable, very helpful, and a lot of fun. Sure, it kind of looks like someone tossed all the glasses in all the world at the displays but they have a great selection and really good prices and they help find just the right pair of glasses. I got my glasses quickly, no fuss, and the prescription was correct. I'm happy to be able to see again. I need a pair or computer glasses as well and will definitely be going back to this location to get them.

If you are planning to go there, please consider the low rating as well as all the reviews below describing the condescending attitude of staff who are also terribly uninformed. I am regretting now not reading these reviews before going there. In general, Hakim does not care about customers and the quality of service they receive from staff. Staff were terribly uninformed. They gave me wrong information at first causing me inconvenience. Instead of apologizing, they were ridiculing and arrogant. When I complained to higher management, I just got the impression that my customer experience was not of importance to them as long as there wasn't a manufacturing problem with the glasses, and that they are not willing to improve in terms of the condescending attitude of their staff who irresponsibly give wrong information to patients without consideration of the major inconveniences. Here's my experience in details: I have been there to buy glasses (I had prescription from elsewhere). When I picked up my glasses, I tried them on and I was not feeling comfortable wearing the new prescription. The lady told me to give it few days if it did not work, "come back to us and we will remove half degree of a new diagnosis" that was causing the blurry vision. I came back one week later to fix the lenses as my vision was still blurry, and a different lady (the manager of the NW place) informed me rudely that they cannot fix them and I need to adjust the doctor's prescription (which is true but it would have saved me alot of transportation money and time if the first lady was more informed). The manager of the NW did not even apologize for the inconvenience but instead was condescending in talking to me. I then asked her if I can do the eye exam at Hakim, she first told me they do not have an opening for that day, then she changed her mind and said that I cannot do it at Hakim at all because I have to go back to my original doctor (She could have just said the second reason without the first one if it was true). As it sounded unreasonable to me, I asked her what kind of strict regulation that forces patients to go back to their same doctor and suffer with bad prescription for two weeks (it would have taken me 2 weeks to go back to the same doctor). As there is no such a regulation, she started laughing and said there is no regulation but "that's how we do things". After contacting the higher management of Hakim, they informed me that I can repeat the test with a different doctor because any sane human would realize that it is unethical to let the patient suffer with blurry glasses for two weeks just to enforce "the way we do things" that this lady came up with on the spot. If I didn't complain to higher management I would have had to wait two weeks to do the test again suffering with blurry visions for two weeks. Still, I never received any apology from the lady for the bad treatment and misleading information, instead she reported completely inaccurate information about what happened to higher management. In summary, the manager of Hakim NW was very condescending and either completely misinformed about ethics and regulations or just not willing to give me the service because she didn't feel like it. Both cases, the service was very unprofessional and unimpressive.

I came in today and purchased my eye glasses . I was in the other day and put a pair of frames on hold till I received my prescription. The gentlemen I dealt with when picking the frame was a great gentlemen, helpful and very professional. Super friendly and always had a smile on his face. When I came in with my prescription I was helped by a young blonde lady and she was fully of happiness and when I asked her what she thought of the frame she told me the complete truth , which I appreciated greatly b cause without glasses it’s hard for me to see how they looked on me. She was very friendly and helped me feel confident about my choice for glasses. We discussed different progressive lenses with her as well. Her explainations where perfect and she drew diagrams of lenses to get the meaning across, which definitely helped in making my decision on which to go with . In the end I decided to go with Visual Harmony Nikon lenses with transition and all the coatings. However she did explain she wasn’t an optician and was unable to do the optical measurements and said she would get her co- worker who was an optician ( experienced optician) he came after a few calls from the young lady . She did call and ask for measurements a few times and he took his precious time which was a little annoying to me and to the lady who worked their. When he finally came to the counter to do the measurements after several several minutes and said he would be doing the measurements and asked what lenses and frames. When the lady employee told him what the order was I was able to smell a lot of cigarette smoke on him and was able to smell alcohol or something very high in mint flavour from him . I thought that was odd and kept on seeing how he was doing the measurements and he was a little shaky which he explained was natural for him. After he did all the measurements he went back to the back and sat down and was doing something. When the lady employee explained the order for me again , I mentioned something was off and I asked if he was alright and if he did them properly. The employee lady said he did them correctly from what she knew , not being and optician. I told her he smelled like smoke and mint alcohol something and she apologized greatly and felt terrible. I can honestly say the young lady employee is the only reason I purchased the glasses this day cause she was friendly and helpful. She also apologized to me and it made me realize that she deserves the praise for the crowfoot location. She handled herself professionally and was very mature and friendly. I know I put her on the spot with all of the questions and the situation but she handled it like a professional employee. She multitasked a few things and made me feel happy about the service and of my purchase,even though some aspects of the experience were questionable . The gentlemen the day before and the young lady employees were great and deserve recognition for the effort and work they provide. I will definitely be back and will tell people about the location and it’s employees but be a little cautious on which optician I receive . Who knows maybe things will change and he will change and maybe not but there’s a time to be professional to the customer clients and what not.

2018-01-08 The experience was amazing and the receptionist was friendly. I went there to get a new pair of frames because my previous pair of frames broke. However, instead of encouraging me to buy a new frame, she said that she might be able to fix it. Sure enough, she was able to fix my old frame and it was free of charge. I would definitely recommend this shop.