Aurora Eye Care

I went in for my initial eye exam 6 weeks ago. My first pair of glasses, arriving 2 weeks later, were extremely disorienting. They caused so much vertigo I couldn't walk, work, or drive with them, as they made me dizzy to the point of being nauseous. When I returned with the glasses and explained the issues I had, the optician asked if I wanted a refund. I did not. I just didn't want to wear glasses so heavily distorting that they make me physically ill. I am not exaggerating at all. The second pair of lenses were better, in the same sense that being kicked in the face is better than being shot. Everything I viewed through the right lens is dramatically elongated, sloping down and to the right. Imagine staring at a perfect square, and now imagine that viewing the same square through the lenses turns it into a triangle. That is how horrifically misshaped these glasses were. The rim of the frames also popped out of place with an audible pinging noise while sitting on my face, in my friend's living room. I guess these $100 frames weren't intended to withstand the extreme conditions of sitting on a person's face. I experienced headaches for the first 2-3 hours of wearing them, every day. When I returned, after a week, to complain again, the optician I met with insisted that I wear them, every day, for an additional week. I did. The experience did not get better, but worse and the frames kept popping loose. I was asked to attend a re-do of the eye exam, scheduled for this afternoon, to address the possibility that my initial prescription was faulty. I arrived on time for my appointment, punctually early, by 5 minutes and checked in. I waited for 35 minutes, before telling the reception I had had enough waiting. 1.5 months? Fine. But that last half hour wore out the last of my patience. I demanded a refund for my (defective) glasses (for which I paid nearly $600), ceding that I did not expect to be refunded for the eye exam. I was told that I needed to wait until Tuesday to find out IF(!) the Manager would even be magnanimous enough to grant me the gift of not being charged more than half a grand and receiving NOTHING IN RETURN. If I don't get my money back, I'm getting the police involved because at that point, this is clearly robbery. This is the first time I have ever had to leave a negative review for a product or business in more than a decade. Aurora Eye Care has managed to treat me terribly at every turn, and this has been the single worst customer experience I have ever had. Do not shop here. Do not let your friends or family shop here. Spread this review, to warn off other people.

If I could give 0 I would. I bought an expensive pair of glasses at this establishment. I had an eye exam, got the frames and some time later I finally had my glasses that I worked so hard to pay off. When I initially tried them on, things were still fuzzy. I was told that was because I would need to get use to them. I wore them for six weeks with no luck and went back in. They told me that maybe my prescription changed and to have a new exam. So I did another exam. Paid for the new lenses and waited some time again and tried them on. Again it was still blurry but was told to take some time to get use to them. So I got a copy of the prescription and went on my way. They still were not correct. They had put my old prescription back in. They would not correct it and wanted me to pay EVEN MORE to get them fixed properly. When I gave them the prescription, the lady at the front desk never gave it to the manager. So they didn't put the right one in. They never made any notes or kept the prescription on file. They said it was correct ( old prescription) and would not do it without me paying for a third time. When I spoke with the manager and staff, they were rude and did not care to try and help me at all. I left this establishment in tears multiple times. Do not go here. It is a joke of a place. I had went to FYI who had no problem fixing their mistakes with NO COST to me even though the glasses and lenses were not purchased through them. Don't waste your money or support Aurora.

Staff were pleasant and helped me immediately after walking in the door. They had a nice selection of sunglasses and I walked away with a nice set of Oakleys as well as a new brand of contact lenses. I've never been offered this brand before but they fit really well and are super comfortable. I will be back.

Excellent service and great people to work with. Their vision therapy made a world of difference for my son. There was a billing mistake but they were amazing and prompt at fixing it and making sure everything was good again. It always impresses me when companies own their mistakes so readily and thoroughly. Just goes along with their great customer service I suppose

When I arrived, I was greeted and promptly attended to. I was early for my appointment but Dr. Hunter was running early as well which allowed me to get in before my scheduled appointment time. The staff was friendly and quick to help me.