FYidoctors - Grande Prairie - Optometrist - Grande Prairie, AB - VerView
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FYidoctors - Grande Prairie

FYidoctors - Grande Prairie

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3.7 Google Review
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12111 99 St, Grande Prairie, Alberta, T8V 6X9, Canada
(800) 667-0251 fyidoctors.com/en/locations/grande-prairie/fyidoctors-grande-prairie
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Google Reviews

Refresh Reviews 3.7
Jun 8, 2018
Every staff member was super friendly and helpful, from the front desk to the optometrist. I ordered contacts from here and they arrived in less than a week. I did feel somewhat pressured to buy and it felt like the optometrist was a salesperson at times, however, this would not diseude me from returning - it's just business.
Jul 3, 2018
Had the worst customer service here the other day. I went in with my 4 children, 3 of whom wear glasses. We took our spot in line and waited for 20 minutes to get to the front. Once we were at the front of the line the employee who came up took the man out of the line behind us! When I made eye contact with him questioning what the heck just happened he plunked my kids and I at a desk way around the corner and insisted on going back and helping the man he took out of line behind us. After 7-8 minutes he finally came back and adjusted the nose pieces on my two kids who came in for a fit adjustment before leaving with my son’s glasses for 15 more minutes to “adjust the frame” (he was helping others). When he FINALLY came back he informed me that he had to go help some other lady who “had an appointment” but it would only take 5 minutes. At that point I packed up my kids and left. My toddler and preschooler had used up all their patience for waiting! So after more than 40 minutes of waiting my children’s glasses were still not adjusted and I was made to feel like an inferior client! Why, if he did not want to help us, did he not just leave us in line so the next available person could have actually given us the due time and attention? Also, since when do you need an appointment to get your glasses adjusted? I would like to mention that we have purchased every single pair of glasses for our children from FYI since the first ones started wearing them. Seems like we will need to take our business elsewhere.
Jun 27, 2018
I started getting pre screened for Glaucoma last year, they told me i was due in December for testing. They never called me, no emails, texts or anything. I called to book an appointment, they told me i wasnt required to visit, i only need an exam every 2 years. A few months later i booked in for a sore eye, and they wouldnt stop criticizing me for not missing my aledged apointments for the Glaucoma screening, that they never followed up about. I Switched my family to Aurora Eye Care.
Sep 18, 2017
I had the best service here!!!! The staff were incredibly helpful and patient with me while I picked out my glasses.. helping me choose from the many they offer. The staff are so friendly and kind, this has been my best experience ever with an optometrist office. They also do a retinal imaging service to inspect for any abnormalities. Also Dr. Christina Bayer is THE BEST. If you can try and have her examine her eyes, she is so talented!!
Feb 1, 2018
Fine doctor and clinical resources (the doctor was fantastic but he did send me right along to the sales team and it seemed like they REALLY tried to blur the medical/sales line to keep you engaged and start buying stuff), but when I asked to get Rx information to buy a SCUBA Diving mask, they would only provide the Rx. When asked about getting the Pupillary Distance measurement, which is a simple answer, they told me that it would cost $50. I have gotten this answer for free at other places without issue. Another example of an Optometrist / Opitician trying to milk every penny. VERY disappointing to see them take the low road on issues like this. Now, I'll just go elsewhere and buy my glasses at whomever gives me that distance measurement for free. To clarify, I am buying the SCUBA Mask online through the manufacturer and some new glasses at an actual Optical store that gives me that number without complaint.

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Opening Hours

Mon:8 am - 5:30 pm
Tue:8 am - 8 pm
Wed:8 am - 8 pm
Thu:8 am - 8 pm
Fri:8 am - 5:30 pm
Sat:9 am - 4 pm

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