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Factory Optical (Saskatoon Stonebridge)

Name: Factory Optical (Saskatoon Stonebridge)
Address: 3010 Preston Ave S, Saskatoon, SK, S7T 0V2, CA
Telephone: (306) 382-2001
Price range: $$$

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3010 Preston Ave S #140, Saskatoon, Saskatchewan, S7T 0V2, Canada

(306) 382-2001 www.factoryoptical.ca

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Refresh Reviews 4.2

Sasha Libby

Dec 9, 2021

Don’t do it. A myriad of issues - first frame selection I put on hold as I made my choices before my checkup. Brought my prescription over the day after my appointment and the frames were gone, the ones I liked had been put back, lost, sold, nobody knew so I had to choose again. Buy one get one not really as it sounds, that is fine but beware. Made new selection. The were ready for pickup quickly that was great -but a real struggle with fit and every time I came in to get them adjusted I saw a different optician in the store and they completely readjusted them to their own way, refuting what the prior optician said. I have consistently struggled with the fit on both pairs, one pair I just won’t wear because they won’t stay on my nose and the other pair is actually painful behind my ears but they’ve been adjusted so much the legs are loose. The gold decorative trim fell off one pair and they were repaired once in the store, the second time it happened I asked for a replacement (found out I had been sold the display frames) when those were replaced the exact same gold decoration fell off again. Now I don’t even want these frames at all. I am very sure prescription from the on site optometrist isn’t right - have been told I’ll need to pay a fee to have my prescription checked. Thinking about throwing in the towel on 1300.00 of lenses and frames and starting over at a new place because a) glasses are missing decorative piece b) don’t fit/not comfortable c) can’t see, I’m wearing readers over my prescription in order to see my devices.

DEZARAE WATSON

Oct 7, 2021

This place goes above & beyond. They are very personable, knowledgeable, & helpful. Definitely recommend this location!

Rachel Hunter

Jan 15, 2022

Super kind! Fixed my glasses free of charge and were super quick. Will definitely make my next purchase of glasses with them!

Rose McEwan

Aug 10, 2021

I highly recommend this location of Factory Optical! Having been there over the past 5-6 years I’ve noticed a marked improvement in customer service, and the environment in the store is very positive and welcoming. They let you take your time perusing the ample selection of frames, and offer genuine feedback when you try a pair on. I most appreciated the freedom take home up to five frames for five days. This was such a HUGE game changer, and it allowed me the time to make a selection I wouldn’t regret. Zoe started out my transaction, I believe it was Sally who helped me mid-way, and Hailey finished the sale off a couple of weeks later. Thanks, Hailey, for honouring the quoted price and for helping to process my insurance claim! I can’t wait for my glasses to arrive! This is definitely the location to go to when you want to be treated like your business matters and where you’re not rushed into making a purchase.

Brock Archibald

Aug 27, 2021

Same Day Prescription Glasses are real! And these ladies realize that! Lost my glasses in the lake, drove up to the city blind the next day, told the girls my story and they were happy to help. I picked out some frames that I liked and within a couple of hours they had the lense in. I'm very happy with the service, they were so eager to help me. Will be switching eye doctors to Factory Optical. If you get glasses during their 2for1 event it is very reasonable prices.

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