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Refresh Reviews 3.1


Jan 13, 2019
They have a good collection of frames but the staff are not friendly at all. Ramona, she is the only exception who is very friendly. Today I went to pick up the frames for my daughter. The guy at front desk was some what okay but the female at front desk was so rude. Acting like she is giving some favor to me. No, I paid a good amount of money ($327.00) for the glasses and came to pick it up. Not for any of your favors. They never advise or ensure the customer is satisfied with the product. My daughter was okay with the glasses when she worn it first but experienced little discomfort. We approached the front desk to get it fixed, the lady was so unhappy and reacted in a rude tone saying that you have to wait. This is not the way to behave to customers. While I was waiting with my daughter for their technician, I watched how this lady dealing with other customers. She is very selective acting nice to some of them and rude to others. We faced the same when we went to select the glasses on 31st December. She didn't like people like me to be in her store. But Ramona was very friendly and helped us. We normally go to Doctors Eye Care. They don't have many selections but the staff are very polite, friendly and helpful.They will spend time with the customer with out any impatience and ensure the glasses are perfect and customer is happy. I may not go again to this place due to this bad attitude. May be to Calgary or Edmonton?. My daughter still experiencing discomfort with this glasses.

Jan 30, 2019
Ladie at the front was not pleasant they are not helpful and over priced I would not recommend going here for any reason

Oct 22, 2018
Always have difficulty with the same person working there. Have had close to 10 pairs of new glasses from there and I won't ever deal there again. Always short staffed and long waits.

Aug 16, 2017
There is a reason Lenscrafters is the quintessential optical dispensary - because they have the best selection, prices, and attitude! The staff are so kind and actually LISTEN to what the customer wants! And they go out of their way to make you satisfied! Thumbs up!

Aug 21, 2017
Very helpful, got me in right away. Gave me all of my options and even discounted my appointment. Highly recommend!

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