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Universal Vision Optical

Name: Universal Vision Optical
Address: 2745 Bourquin Crescent W, Abbotsford, BC, V2S 6J4, CA
Telephone: (604) 852-5004
Price range: $$$

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4.8 Google Review

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2745 Bourquin Crescent W, Abbotsford, British Columbia, V2S 6J4, Canada

(604) 852-5004 www.universalvisionoptical.ca

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Refresh Reviews 4.8

Phil Menger

Jul 8, 2018

Oh no! My frames broke right at the nose when cleaning the lenses. This happened once before with these same frames. It's time to find a new provider...one I have biked past several times and admired their signage. Universal was my saviour during a week where I had many health challenges. By end of day they had my not so old lenses in a new frame saving me a considerable amount of money. They have also provided excellent friendly follow up service and continue to do so. From now on Universal will also be my go to place for all things related to eye glasses.

Jade Yi

Mar 29, 2018

It was my first time visiting Universal Vision Optical and I was very glad I did! I've been using daily contacts and was looking to get some extended use contact lenses. The staff was very nice and he showed me the one that was the same brand as the one I was already using as well as a bit more inexpensive alternative. I decided to go with the same brand since I was already used to it and he explained how to use it and take care of it. I was very happy with his service and will definitely go back after I need to get more! :)

Jamie S

Aug 6, 2018

First of all, I initially liked this place when we walked in. It was small but selection of glasses and sunglasses was decent. I was greeted right away, and we were helped right away for my then 4 year old son's booked eye appointment. He was having his very first eye check-up. His old brother has glasses (sees a specialist), and I noticed the same slightly wandering eye in his eye like his brother had which prompted a first eye exam. I give 3 stars because of that it because it was clean, my son had a pretty good experience and they were kind. However, before the eye exam I was told my child's "MSP covered, once a year FREE EYE EXAM" would NOT be free at THIS location because they do a "more thorough check." This right here should of been a red flag. Any doctor or eye doctor I have spoken to about this afterward says that it is complete BS that they did this. I can't remember how much it was, I believe between $25-$50. Either way it was an unacceptable charge, and apparently unprofessional according to many. They didn't use any super advanced equipment that other eye care facilities don't have. They put a couple drops in his eyes to help them get a better look....(but yet didn't get a better look). What a complete waste of time and money!! *(we had to wait for the drops to work for 20min in store with my 3 children, unexpectedly) AND after the exam they said it was inconclusive, they weren't sure if he needed a presciption....most likely, but not positive, so they wanted me to come back next year and see if results changed. UMMMMMM heck no I'm not paying for a child's FREE (covered by MSP) exam every year for you to do a more "thorough check" that isn't any more thorough than anywhere else.

Randy Woolford

May 5, 2018

This is a great business. Friendly staff and great service. Had some scratches on my lens, called in and was told I had a two year warranty on them but they would have to look at them. Brought them in, they looked them over and said we will have new lens in X number of days. Had a arm go on my frames the other day. Called in to see what the warranty was on my frames, told two years. Took them in, they looked them over. Was a warranty issues, they had another frame in stock, change my lens in to the new frames and had me on my way in 10 minutes. This is my second pair of glasses I have got from them and I will be back for my third pair. To owners and staff keep up the great work. Service is #1.

k-lee tree

Jan 29, 2018

Stopped in last week on Thursday, I’ve been having a tough time finding frames that I liked. Finally found them at UV, the lady who helped me was helpful and nice, admittedly it was clear she was new but she followed up the next day via phone to confirm information. My glasses were ready Saturday (I wasn’t expecting them for 5-7 business days). They had money waiting for me because I had overpaid (I was given the wrong discount when I paid), it was a pleasant surprise. Only $8 but still, while it seems like a no brainer to do things like this to most people, I think good business practice should be recognized. I interacted with 3 different staff members and all of them were pleasant and helpful. Thank you :)

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Opening Hours

Mon:9:30 am - 6 pm Open Today

Tue:9:30 am - 6 pm

Wed:9:30 am - 6 pm

Thu:9:30 am - 6 pm

Fri:9:30 am - 6 pm

Sat:9:30 am - 5 pm