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Image Optometry

Name: Image Optometry
Address: 45585 Luckakuck Way, Chilliwack, BC, V5R 5K6, CA
Telephone: (604) 685-3937
Price range: $$$

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45585 Luckakuck Way #Cottonwood Mall, Chilliwack, British Columbia, V5R 5K6, Canada

(604) 685-3937 image.ca/chilliwack-cottonwood-mall-optometry

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S Singer

Nov 21, 2017

Some of the best service I have ever received in the Fraser Valley, where so many people seem to think it is still 1950. Staff was courteous, helpful, and I was able to find glasses that were both fashionable and affordable. They offer frames starting at $60, but these are still well made. The atmosphere is pleasant, with comfy chairs and low lighting instead of the glaring "bathroom lighting" offered in most clinics. I had a bit of a special order, and they handled it with courtesy and patience.

Kaitlyn Karr

Jan 22, 2018

I dont Think i would Even try to go there. Must have very poor staff working there. I called About 4 or 5 times and not 1 person has answered the phone. Must have at least 3 people working and can’t be that busy there to not answer a call. Sorry. I will Not recommend image to anyone. I will however recommend going to visions, It is also in the cottonwood mall. Much better there. So just save yourself the hassle!

Mel Patterson

Apr 12, 2018

Bought glasses in Jan28 2016 the frames were Ferragamo sale price of $170. In March of 2017 the right arm fell off took it back to Image optical they said it was out of warranty,would have to buy another frame as my lens were cut for them as they couldn't fix them and not wanting to buy new lens I bought another set of frames like the ones that fell apart, at another $170.now that frame was purchased in late March 2017 ,well April 12 the left side arm fell apart ,a couple weeks after warranty,so now told can't be fixed you've tightened them too many time ,funny thing is I told her they have never been retighten,well then it must be because you take your glasses off with one hand! Really how many people use 2 hands? And over a period of one year did I go from left handed to right handed ??very poor customer service will never recommend anyone to purchase from them once they have you're money they don't want to help you at all

Angus Gregory

Nov 20, 2017

Not impressed, was given wrong dates for my specialist referral. Also staff seemed to be celebrating each new appointment , like they were points, not clients. Took my business elsewhere, Also not notified of free glasses policy change, until after the appointment. Totally unprofessional! My perception of your business is based in REALITY!

Lynne Mazurenko

Apr 24, 2018

We live in Agassiz now, and need our prescription infortmation. They will not tell you over the phone and will not email you your prescription. You have to go to the mall to get it. Complete waste of time, for a family of 5.

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