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Visions Optical

Visions Optical

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1.0 1 review
45585 Luckakuck Way #Cottonwood Mall, Chilliwack, British Columbia, V2R 1A1, Canada
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May 10, 2022

Garbage Company

I was warned about Visions Optical in Chilliwack but I had already booked my eye exam. Long story short, they gave me the wrong prescription in my $800 glasses. I am now out of my warranty period so they want me to pay to fix their mistake. The lady was nice enough about it but not willing to come to any arrangement that would help me in any way. Listen to your co workers and read the reviews, they are a terrible business to deal with

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Refresh Reviews 3.1


Jan 1, 2022
We’ve purchased from this store a few times and always had great service. This past week was exceptional as we had a pair of glasses break & they went out of their way to arrange a free replacement even though the warranty was up. It made our day & we’ll be back this year for at least 2 more pairs - thank you!

Feb 20, 2022
Had a very sad experience here, I received the wrong prescription twice after ordering glasses with both prescriptions given, I took quite a big loss.. Sadly no reimbursement was given for the exam or remorse for my money lost

Nov 2, 2021
I had horrible customer service with the manager today at the Chilliwack location. I have never been made to feel so stupid and I’ve been ordering through this company for over 10 years. I have taken my business elsewhere unfortunately.

Aug 26, 2021
I went in to the store and left quite upset as I had an appointment and arrived on time with my 3 children in tow. The doctor was running late and a patient who was ahead of me had also arrived late for his appointment and missed it..I was told that we would go before him as he had missed his time slot. When the doctor came out he then took the patient who had missed his appointment before us..which would have made us 45 minutes late for our appointment. I walked out...if I hadn't of called and spoke to the new owner this would have been a 1 star review. He listened to everything I had to say and apologized for the inconvenience. Within 15 minutes he called me back with a new time slot that made my life easier as I did not have to bring all 3 kids back with me. I appreciate his kindness and willingness to listen and make changes if they are needed. I understand growing pains happen and will come back and support a small business.

Jan 17, 2022
Understaffed, staff lose orders or forget to place them having the customer wait an extra few weeks, and only 1 worker on Sundays?

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Opening Hours

Mon:9:30 am - 5:30 pm
Tue:9:30 am - 5:30 pm
Wed:9:30 am - 5:30 pm
Thu:9:30 am - 9 pm
Fri:9:30 am - 9 pm
Sat:9:30 am - 5:30 pm

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