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FYidoctors - Victoria - Shelbourne

FYidoctors - Victoria - Shelbourne

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3.6 Google Review
3994 Shelbourne St, Victoria, British Columbia, V8N 3E2, Canada
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Refresh Reviews 3.6


Mar 14, 2019
I was a patient at FYI for several years before moving to the UK. They are amazing. Kind staff and doctors. A big shout out to Dr Snow and Heather who feel like family. I couldn’t ask for a better optometrist. Thank you! 😊

Aug 16, 2018
Outstanding customer service! I experienced a problem with a pair of sunglasses related to the lenses that I had purchased at the Brandon, Manitoba location. Now living in BC, I called the Brandon location and explained what was going on. The manager suggested that for convenience, I visit the Shelbourne location in Victoria, BC. Imagine my surprise when I went to the Shelbourne location and they knew my name, were expecting me, and were obviously very willing to assist me. I have a fairly expensive prescription, and this, coupled with the higher index and the coatings that I prefer, make my glasses a significant investment. Although the warranty period had expired, the technician immediately phoned the supplier and reviewed the issue with them. A complete lens replacement was provided at no cost to me. The service was cheerfully and professionally delivered, and I could not have been more pleased. I will be an FYI customer for life!

Apr 7, 2018
I had a great experience here. The optometrist explained everything and answered any questions I had. The lady that helped me pick out frames was very knowledgeable and gave me great advice. I am happy with my experience here

Jun 29, 2018
One of the worst online booking platforms I've experienced. Very confusing as to whether you have successfully booked an appointment.

Mar 19, 2017
By far the most thorough exam I've ever experienced at the optometrist (the eye poofs are the devil!). I really appreciate the excellent service, the professional doctors and the knowledgeable staff. Very happy to have found these eye doctors and I love my glasses.

INDUSTRY BLOGS

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Opening Hours

Mon:8 am - 5 pm
Tue:9 am - 6 pm
Wed:8 am - 5 pm
Thu:9 am - 6 pm
Fri:8 am - 5 pm
Sat:8 am - 5 pm Today

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