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Dr. Herman Shen & Associates

Dr. Herman Shen & Associates

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3.1 Google Review
4800 Kingsway, Burnaby, British Columbia, V5H 4J2, Canada
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Apr 5, 2023
Dr. Herman Shen was extremely rude even though his own associate gave me the wrong prescription. He is an extremely condescending and ill-mannered person, and it is shocking that a person like him still has a license to serve people. It absolutely enraged me when he acted like I didn't know what I was talking about and that I needed to choose "whether I wanted to see or not," when I said the prescription wasn't working out. From wearing glasses for 13+ years, I am confident to say that I do in fact, know how to wear glasses! This comment was absolutely unprovoked too, as I was as normal as anyone can be, so there was really no reason to be rude. If I went in screaming that my glasses didn't work, I would understand his attitude. He is also impatient, which is a trait crucial for his job. It doesn't hurt to be a decent human being, but for him, it feels like an earth shattering chore.

Feb 23, 2023
Friendly staff, my friend went there before, so I call them and made an appointment, very patient staff that answer my question. Very nice Dr. Lo, he was so patient as well. I would recommend my friends to go there as well.

Apr 26, 2023
I wish I could give zero star for this trash. Reception is extremely rude, they are always right and customers are always wrong. Dr.Shen is impatient as well, it’s clear his prescription does not work at all! Scam, avoid this place at all cost!

Apr 8, 2023
Patient doctor and staff. They explained my situation clearly and didn’t mind me asking questions. Highly recommended 👍🏼👍🏼

Jul 7, 2022
I have been an existing patient here for over 15 years. I requested for my prescription, wanting to know the curvature of my eye. The receptionist was standoffish and rude - stating that it’s against the “company policy” to share clients’ prescriptions. She then proceeded to inform me that I was required to buy a pack of contact lenses before she could print a copy of my prescription. After paying, I asked for my prescription but was denied yet again. The receptionist would still not give me my prescription stating that once my lenses arrived, I could see it on the box. After researching at home I found that in BC, optometrists are required to give copies of prescriptions free of charge. It is quite obvious that this “company policy” has been implemented so that clients can’t use their eye prescriptions to order contact lenses elsewhere. Dr. Shen and his associates do not follow provincial eyewear regulations. This negative experience has made me feel that the team here cares about monetary value more than patients’ wellbeing. I am extremely disappointed with this unprofessional practice and will not be returning.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm Open Today

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