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Image Optometry

Image Optometry

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2.4 Google Review
9855 Austin Ave #219, Burnaby, British Columbia, V3J 1N4, Canada
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Refresh Reviews 2.4


Jun 20, 2018
Disappointed at the way Dr. Ing conducted my eye exam. Did not give me option where I would get the chance of comparing the old and new prescription like all other doctor do. He assumes everything. And keeps talking to himself! In fact I have no intention of using his prescription and use my old one as I do not trust the new corrections he has made. I will NEVER want to see place again.

Jun 3, 2018
Doctor was fine, did a good job but seemed slow, confused and did not communicate properly. The staff however were so rude. The dark haired skinny guy with glasses has an attitude problem, and the rest have no clue what they are doing. Do not waste your time here.

Jul 10, 2018
Brutal service, don’t honour deals and it takes 7 days for glasses to be ready??? Would have been nice to know since I went in because my glasses broke. By far the worst place I have ever gotten glasses from in the 21 years I’ve worn glasses.

Apr 11, 2018
This was the worst customer service I have ever had. I asked for a refund after paying for my eye exam, cancelled my appointment and left. Didn't even get as far as the Doctor. They need to learn some people skills. I should have listened to the reviews and not booked the appointment.

Feb 13, 2018
Pros: They are polite, listen to you and try their best to give you best service. Cons: - I have had an issue with my glasses since I got them. Objects seem bent looking through glasses. I went there again and after a lot of trying they weren't able to fix / identify it. They are not true to their words. Initially before I was purchasing the Groupon, I asked them about insurance. I was told at the counter that the Groupon can be reimbursed from the Insurance provider. I specifically asked about it. They added that if there is some issue, they will provide a receipt too. However when now insurance is asking for a receipt, they said they cannot give the receipt since technically they didn't purchase the service from them. If they told the truth beforehand, I would have made a better decision.

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Opening Hours

Mon:10 am - 6 pm
Tue:10 am - 6 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:9:30 am - 6 pm Today

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