Downtown Vancouver Optometry Clinic

Like most medical professionals, the Doctor is superficially 'nice' and 'charming', it's great for attracting and keeping business. Unfortunately, I witnessed the other side of that which happened totally unprovoked - and it was not pretty. Never going back.

Dr. Komarnicky is the ultimate professional. Always a pleasure to interface with him. Very knowledgeable about contact lens in particular. His staff are very pleasant, professional and very helpful.

DO NOT get your prescription lens there unless you want your new and expensive plastic frames came back all scratched up!! The one star is for Dr. Chou only whom i had no issue with my eye exams. I lived in Ontario for 10+ years and had only moved to Vancouver 3 years ago.Got my first eye check with Dr. Chou in 2016 and came back for my 2nd one a few weeks ago. My prescription needed updating, and since I could not find the frames I liked at the clinic, I got a brand new $300 Tiffany's and Co. frame as a gift from my boyfriend when I visited California. Thinking that an optometry clinic would be more professional in getting me the correct lens I went back to the clinic and left my new frame with them for installing a pair of new lens and adding nose pads. Little did I know that would be the last time I saw my frames with its high polish and glossy finish. A week later the clinic called and said my glasses were ready. I paid the remainder of my $405 bill and left with them. I was on my lunch break so was in a hurry to get back to work so I only tried them on to see the fitting and left wearing them. However when I got home in the evening and took them off, I've noticed the right side of my frames have numerous scratches that are quite visible. After 20+ years wearing glasses and numerous pairs of plastic frames, I have NEVER ever gotten any new frames back with scratches. I brought my glasses back the next day and asked the gentleman that served me whether they can polish off those scratches. He said he could send them to the lab and see if they can do that, but his comments were that he couldn't be sure if he received the frames with the scratches already on them. I emphasized they were BRAND NEW. I waited for 4 days until he called me and asked if they should go ahead to polish my frame with the chance that the color would come off and the two side wouldn't match in colour. Well, I am a gemologist who works in a jewelry workshop and know a lot about polishing. I understood what he said is possible but I am really upset that a professional optometry lab would leave scratches on a client's new frame and said nothing and could do nothing to fix them. I told him I would just get my glasses back unpolished as who would want to wear them with two different shades on each side?!? It took them another 3 DAYS before I could get my poor glasses back. I went to pick them up earlier today. I mentioned my disappointment about my glasses getting scratched and the lady at the clinic blankly told me "yeah, it's possible that the frame got scratched when they installed the nose pads..."; no apology, no mention of other options of how they can make this up to me. But my point is: they shouldn't have scratched the frames in the first place if they do the installation properly!!! Very upset at my first time getting lens in Vancouver. I would rather go to an optical store like Lenscrafters next time for my glasses. Never going back.

I had Dr. J Chou as my Dr by chance as was pleasantly surprised. He was knowledgeable and professional - and I expected no less. And he was humble and patient during my exam and I felt very satisfied with the whole experience.

DR KOMARNICKY saw my son recently. Unfortunately, his bedside manner with children was very unprofessional. He was passive-aggressive and found that he was rude and disrespectful to my son. My child is very shy around new people and takes a while to warm up. There is no need to get so stern with a child because they slouch, or don't reply so easily. Compassion and kindness in needed. A child is a little person and they learn from example. I would not take any child to see him.