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Image Optometry

Image Optometry

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2.8 Google Review
2929 Barnet Hwy, Coquitlam, British Columbia, V3B 5R5, Canada
(604) 685-3937 image.ca
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Google Reviews

Refresh Reviews 2.8


Jan 21, 2018
I have to say this location is friendly and I got exactly what I wanted. I feel like they could have had better customer service if they didn't tell me my glasses would "probably come in tomorrow" after they called me in to get my free pair of sunglasses thinking they were my actual glasses. It was very suspenseful but I actually got them almost two weeks later. They were VERY nice to put up with me asking almost every day and gave me a free eyeglass cleaner for my trouble. If you want fast glasses think twice but if you want good service and nice people come here. Overall VERY pleased! Thank you Image Optometry for helping me see!!!

Apr 15, 2018
Did not have a good experience here at all. Avoid at all cost. I got my eye exam done and ordered a pair of glasses for 500$. When I was in there I noticed the regional manager Victor who didn't even say hi and was on his phone the whole time. when I received the glasses the lenses were cut wrong and not the same shape and had to be sent back. I sent the regional manager Victor a message to discuss the situation and he didn't even respond. When I went back to the store to get my glasses they still weren't fixed and weren't up to standard. When I asked what I could do they told me nothing. Awful customer service by the managers and the regional manager Victor is unhelpful and always on his phone. Ridiculous and will never go back for either the eye exam or glasses. The only customer service I got was from the representatives that worked there who understood that I was unhappy but again told me there wasn't anything I could do.

Dec 11, 2017
I have glaucoma in my family so I go get my eyes checked once a year for it. The doctor noticed something questionable this last time and didn’t bother with a field test but referred me to an ophthalmologist instead. So I “guess” they did? Who knows because they haven’t gotten back to me. So I went in to check on the status of that referral and they looked it up and said the fax went in. So that’s it? I haven’t heard a thing back. That referral went in on the 28th of Oct. It’s Dec 11 for *%#^ sake. They told me someone would call. I’ve clearly been forgotten about. So I’ve decided to ditch Image Optomety and I’m going somewhere else.

Jan 25, 2018
Been overdue for an exam and new glasses. From the eye exam to Jaeden's friendly greeting, to even the manager John helping, I highly recommend this location in Coquitlam Centre Mall. 5 stars for this location!

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Opening Hours

Mon:10 am - 7 pm Open Today
Tue:10 am - 7 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:9:30 am - 7 pm