Visions Optical

Terrible service! Phone in advance to ensure they could make new lenses for my readers. Oh yes they had 1 set of blanks, we even measured my existing frames in millimeters! Yes they could make them no issues, I asked if Tuesday would be ok, YES Tuesday! Went in today and guess what no one to cut the lenses that oh ya! They couldn’t find the lenses either not that they looked very hard. Very disappointed. He couldn’t even be bothered to offer an option to do the lenses another day, it would have been disappointing but at least to know when a tech was scheduled!! But nope nothing! We have been clients of Vision Optical for 20 years! 6 family members who will not be returning!

Larry gave me great quick service again today Visions is lucky to have Larry working for them

One of my worst experiences ever! I have been going to Visions Optical for about 4 years. I go there because of Dr Klar. He is a great professional, very caring and always spot on. Unfortunately the staff there.... I will tell you my experience: I went for my yearly eye exam end of July. All went well and I saw some sun glasses and decided to go back with my daughter and buy 2 pairs. Unfortunately we only noticed at home that one of them had a scratch. Due to my work schedule I was able to go back after about 6 days to ask for another pair. I was told by one of the staff members, tall blond lady, that they can replace the lens but can't exchange the glasses. So far so good. I agreed to have the lens changed and I was waiting for a call to pick them up. 2 weeks later I called the store: still no lens. Yesterday, after more than 1 month I go back to the store. The sore never tried to contact me throughout the 4 weeks that passed. The same tall blond lady, no name tags, was doing some repairs on a girls glasses. She was drinking coffee while working, taking her time, never acknowledged me for about 30 minutes. Not even "hello". I understand she was doing something but if she had time to drink coffee she could of at least say "hello" and let me know how long before she can talk to me. After half an hour she tells me still no lens for my glasses and didn't even apologize for not looking at me for 30 minutes. When I asked for another pair of glasses or a refund she said " only the manager can do it and she will be in on Wednesday " I asked for a phone number for the manager and without any shame she give me the store number and didn't mention anything. Nice costumer service. I will go back and talk to the manager, get my money back, never go there again. I hope Dr Klar has another office where I can see him. Don't go to Visions Optical if you have another option. They should hire new people.

Like most people my experience here was terrible. Waiting 3 weeks for my glasses. No apology. Awful customer service. I'll never go back.

Super Service! Staff very friendly!